As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and 2600 Phrases for
Offers unemployed persons a step-by-step plan for handling the loss of a job, creating a new career plan, writing effective raesumaes, networking advice, and advice on the interview process.
With more than 120,000 copies sold, this hiring classic gets results. Why do so many promising job candidates turn out to be disappointing employees? How can you consistently hire the right people at
Ask the right questions. Hire the best people. Most prospective hires come well prepared. So how do you get past the polished exteriors and rehearsed replies to discover what applicants are actually l
Make sure the numbers add up. With real estate investing on the rebound, more and more people are jumping into the market. But often, return on investment hinges less on the physical property and more
This resource for human resources managers and executives seeks to be accessible with summary tables, lists, examples, scripts, and scenarios. The book provides practical techniques for interviewing,
Authors Lintala and Murphy present readers with a complete approach to managing autism in children through a combination of natural medicine and evidence-based scientific interventions. The authors ha
It's the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent
What's a rookie manager to do? Faced with new responsibilities, and in need of quick, dependable guidance, novice managers can't afford to learn by trial and error. "The First-Time Manager" is the ans
Co-published with SHRM. Many organizations understand the benefits of a longer-term approach to staffing: reduced turnover and hiring costs, improved efficiency and morale, and ultimately greater prof
Pressures, problems, and conflicts are a fact of life. But the manager who can face problems head-on and deal with them calmly is way ahead of the game. How to Stay Cool, Calm & Collected When the
"Every firm’s sales force combines the distinctive personalities of its members with the complex issues of size, pay structure, incentives, performance evaluation, and effective uses of new technology
As a business owner, everything you’ve worked so hard to achieve thus far depends on getting the word out to the right people. Marketing your product or service is detrimental to your survival! With t
"Finally! The book that helps you deal with irrational, impossible people." - Oprah's Book Club 2.0 Let's face it: we all know people who are downright irrational. No matter how hard you try to reason
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best
Want employees that go the extra mile? Love them or hate them, employee engagement surveys are here to stay. As manager, you're expected to digest the data and come up with a plan for improving the nu
With rental prices climbing, vacancy rates low, and property values rising, real estate investing has become a tempting option for achieving financial security.The idea is simple: buy a property, fix
When some people speak, everyone listens. When they need commitment to projects, others jump on board. These are the lucky few with “presence”—that subtle magnetic field that signals authority and aut
From dealing with underperformers to fighting off lawsuits, employee problems are the bane of a manager’s existence. So what do most do? Ignore them!And that’s a recipe for more problems. Written by a
Filled with insights from leading figures in the arts as well as lessons from thriving artist-entrepreneurs, the authors explain the business side of performing arts, in a book that helps readers unde
Citing workplace bullying as a “silent epidemic,” Curry, once a target herself, provides real-world problem-solving. With an approach based on learning and memory theories, she offers a how-to book ch
Combines real-life stories with practical advice for making eldercare decisions, covering such topics as evaluating caregiving options, managing the costs of care, and having difficult discussions wit
Explains how to identify the bullying styles of bossy children, details how a parent's insecurities can reveal themselves, and outlines how these parents can regain control in their relationship with
Toporek offers tips and advice for effectively interacting with customers on a day-to-day basis. The material is divided into ten sections, each focusing on a different aspect of customer service. Top
With greater workplace demands comes greater stress—and it’s taking a toll on our productivity and well-being.The standard recommendations are to exercise, meditate, eat better. But who has time for y
Van Rooy, Senior Director of International Human Resources Strategy and Operations at Walmart, provides readers with a roadmap to career success. No matter the reader's career path, Van Rooy provides
The job market is awash with qualified applicants. Yet employers rarely select based solely on merit. Instead, most hiring decisions are gut-level evaluations made in the first few minutes of an inter
In this constantly-connected, do-more-with-less world, being able to increase your productivity is a real advantage. Certified Professional Organizer (CPO®) and productivity expert Tamara Myles has de
Belew, an author and online marketer, shows sales and marketing professionals how to find and engage customers by building relationships with them on Twitter, Facebook, Google+, LinkedIn, blogs, and o
Incompetent, lazy, spotlight-hogging, whiny, backstabbing, avoidant—there’s no end to the personality challenges that impede workplace relationships. But interacting effectively with employees, collea
This all-new edition of the seminal book on navigating the multigenerational workplace takes a fresh look at a growing challenge, now exacerbated by the youngest employees. With their micromanaged chi
Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-fli
With an increasing number employees working remotely, it is more difficult than ever to ensure that team members are working smoothly and productively together. A Manager’s Guide to Virtual Teams is a
How many managers have time to plow through big books of leadership development? None! And they’ll never need to with this slender book of 50 simple yet powerful ideas. The Little Book of Leadership D
Physics is a complex, even daunting topic, but it is also deeply satisfying—even thrilling. And liberated from its mathematical underpinnings, physics suddenly becomes accessible to anyone with the cu
"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource
What is a project charter? How about a work breakdown structure? Do you know the basic steps behind risk quantification? And why is it important to be acquainted with Goldratt’s critical chain theory?
