The details of international business are growing more complex by the day—and even the most seasoned professionals can find themselves in need of guidance. This comprehensive answer book supplies read
This comprehensive reference on international trade explains how to navigate international, national, and local regulations related to importing and exporting goods. The book begins with an overview o
This handbook supplies a wealth of practical, on-the-job tips for secretaries and administrative assistants. Written in a down-to-earth style and organized for easy reference, the handbook covers gene
Virtual training gives learning professionals unprecedented flexibility, making it possible to reach participants globally and unite physically dispersed teams. But designers and facilitators must ada
"In turbulent times, the ability to communicate with power and purpose becomes a crucial leadership competency. Smart executives realize that leadership communication isn’t a matter of ""making nice,"
The definitive guide to getting deals done right. More than ten thousand mergers and acquisitions occur annually in the US, many among small- and mid-sized companies. These complex transactions can be
Now students, instructors, and professionals everywhere can find clear, authoritative, explanations of more than 6,000 key business terms. Prepared by a noted encyclopedist, The AMA Dictionary of Busi
Author Donald Kirkpatrick is one of the leading voices on human resources and training and development. For more than forty years, Kirkpatrick’s four-level performance evaluation model has been the st
Belew, an author and online marketer, shows sales and marketing professionals how to find and engage customers by building relationships with them on Twitter, Facebook, Google+, LinkedIn, blogs, and o
In the pages of this book, you will meet some of the people whose hard work propels a critical social and economic force - the aviation industry - and who on the morning of September 11th were sudden
Mina, a board effectiveness consultant and expert on conflict resolution, offers solutions for dozens of problem situations that can prevent boards from making good decisions for their organizations,
Leaky faucets and cracked pavement aren't the only demands on a facility manager's time and energy. These days, they also need top-notch financial skills--to sell their department to senior management
Written for business professionals, this guide offers instructions for articulating ideas clearly and persuasively. Leech (a presentations consultant and speech coach) gives advice on organizing pres
Wallace and Webber explain how business executives can create and implement a plan to keep the business going after a disaster by helping minimize the damage. Their topics include building the bus
Written by a software consultant and a diversity education consultant, this guide overviews the web conferencing products available on the market, which applications work best and why, the features an
Don’t settle . . . SUCCEED in the right career! Are you stuck in an unsatisfying job? In the wrong profession? An industry that just isn’t a fit? Get unstuck! Land a new career—one you’re genuinely pa
In this text, Fields, a consultant on strategic and financial issues and teacher of the American Management Association's course Fundamentals of Finance and Accounting for Nonfinancial Managers, draws
There is perhaps no leadership challenge more daunting than managing creativity—and more urgent than delivering breakthrough innovation. How do you harness some of the most passionate, intelligent peo
What do a person’s knowledge, expressiveness, history, character, and attraction have in common? Or his or her role resources, information, network, and reputation? Each is a key to either perso
This guide for government managers at the federal, state, and local levels explains how to hire and terminate employees within the constraints of government human resources management systems. The boo
Samuel, a financial consultant for Fortune 500 companies and major advertising agencies who conducted a study of the American wealthy for J.P. Morgan in 2000 and 2005, examines the American wealth cul
It’s an exciting time to be in marketing: The Internet, social media, and content marketing are powerful equalizers, resetting the playing field for businesses large and small. Yet, it’s also a challe
People won’t put up with being “sold” anymore. If they sense they are being pushed, their guard goes up—and even if they do comply, lingering resentment undermines the relationship...maybe forever. Ye
Webber (IT professional, Insight Corporation) and Wallace (information services professional, Result Data) provide numerous practical ways to save money, manage a company more efficiently, and reduce
Originally developed at Toyota, the approach to manufacturing known as Kanban has helped revolutionize how corporations and suppliers achieve maximum efficiency in getting products to and from the ass
Formerly with the Harvard Business School, Linder has years of executive experience in the technology industry; she now works as a consultant in Charlestown, Massachusetts. Based on 145-plus interview
The author outlines a planning and implementation methodology that involves: forming an outsourcing team to study options; determining how outsourcing fits with long-term strategies; analyzing present
In this guide, the authors explain how to market and sell products and services in the virtual world Second Life, with details on what Second Life is and how virtual currency works, notable communitie
You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
Thompson, a global brand strategist and researcher, shows companies how to “do good” while also making profits. She outlines a brand citizenship model that integrates activities like fair employee
Is the thrill gone? What to do when your mojo's missing at work . . . For many employees, feeling burned out and uninspired is nothing new. But going through the motions impairs more than just work pe
Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Better take a lesson from the experts: big wave surfers. Like successful entrepreneurs,
This resource for human resources managers and executives seeks to be accessible with summary tables, lists, examples, scripts, and scenarios. The book provides practical techniques for interviewing,
Updated and expanded to reflect the latest trends and best practices, a guide to succession management contains 20 percent new material, including chapters on recruitment and retention, as well as upd
Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-fli
Sant, a sales and proposal consultant who has written many proposals for clients ranging from entrepreneurs to Global 500 companies, explains how to create a business proposal. After describing common
Many corporations are biased toward younger employees, and neglect the fact that knowledge and expertise tend to be exercised more consistently among seasoned workers. This idea is the foundation of W
