You know a leader when you hear one! Deliver well-constructed messages with confidence, poise, and authenticity so you can sound as capable as you truly are.Nervous, rambling, robotic—there are
An introvert? Great at sales? YES. Sales is a skill anyone can learn and master-and introverts are especially good at it once they learn how to leverage their natural strengths. Introverts aren't comf
Thompson, a global brand strategist and researcher, shows companies how to “do good” while also making profits. She outlines a brand citizenship model that integrates activities like fair employee
Is the thrill gone? What to do when your mojo's missing at work . . . For many employees, feeling burned out and uninspired is nothing new. But going through the motions impairs more than just work pe
Like the ocean, the marketplace constantly changes and today's cresting reward becomes tomorrow's crashing risk. Better take a lesson from the experts: big wave surfers. Like successful entrepreneurs,
This resource for human resources managers and executives seeks to be accessible with summary tables, lists, examples, scripts, and scenarios. The book provides practical techniques for interviewing,
Updated and expanded to reflect the latest trends and best practices, a guide to succession management contains 20 percent new material, including chapters on recruitment and retention, as well as upd
Today’s buyers want more from sales professionals than a simple consultation. What they’re hungry for are meaningful, collaborative conversations built on mutual value and trust, that result in a Win3
Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. Those are examples the fight-or-fli
Sant, a sales and proposal consultant who has written many proposals for clients ranging from entrepreneurs to Global 500 companies, explains how to create a business proposal. After describing common
Many corporations are biased toward younger employees, and neglect the fact that knowledge and expertise tend to be exercised more consistently among seasoned workers. This idea is the foundation of W
"Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, better customer acquisition and retention, and enhance
"Up-and-coming professionals may have smarts, but they don't have all the answers. Every day presents issues they've never had to consider before. They'll be thankful for The Portable Mentor. This one
This book is a resource for companies of all sizes who are considering or developing enhanced professional learning programs. Featuring contributions from experts at ten different corporate universiti
Peels away the mystery that surrounds the psychology of influence and reveals how the world's most persuasive politicians, advertisers, salespeople, and spin doctors work their magic. Case studies in
Whiteman works as career columnist for Federal Times and also writes for the National Science Foundation and The Washington Post. Here she advises readers on ways to find federal job openings; offers
For salespeople tired of feeling stressed out, burned out, and bummed out that their customers don’t want to hear from them, A Mind for Sales is the guide they need to develop a success mindset and th
Employees aren't just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best
When some people speak, everyone listens. When they need commitment to projects, others jump on board. These are the lucky few with “presence”—that subtle magnetic field that signals authority and aut
Projects—especially complex ones—are inherently risky. Between time constraints, technical challenges, and resource issues, things can easily go wrong—making the identification of potential risks an e
It's the worst sort of surprise: A valued and seemingly happy employee gives his notice. Can you do anything at this point? Probably not. Could you have anticipated the departure and tried to prevent
No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Whether you’re a sales rep, sales manager, or a professional service
Kotler (international marketing, Northwestern U.) and Caslione, a business strategist and advisor to large and middle-market companies, outline a system for insuring against risk in a turbulent econom
Projects—especially complex ones—are inherently risky. Between time constraints, technical challenges, and resource issues, things can easily go wrong—making the identification of potential risks an e
Harden and Heyman, co-founders of an Internet marketing agency, have written this guide on maximizing online marketing for business executives who need to familiarize themselves with new technologies
Why is it that some people consistently seem to get more done than others? The answer is that they know how to set specific, achievable goals for themselves...and then follow through on them. This rev
Language is the medium of business. To be successful, we need to communicate effectively in writing. That’s true whether we are providing instructions to our colleagues, communicating with our custome
Mackin is a private consultant with 20-plus years of international experience building workplace teams. She offers team coaches, leaders, and members a practical text on how to get the most from any g
Discusses the personal qualities and leadership skills of the former president in relation to the challenges faced by present-day business executives, revealing Kennedy's techniques for decision makin
A manual by and for manufacturing and retail executives, this book describes the advantages of Collaborative Planning, Forecasting, and Replenishment (CPFR), outlining the demands of a successful CPFR
To be a great leader, you must be able to unite people from all backgrounds with seemingly competing agendas to come together under a common cause. Marc Morial, former mayor of New Orleans and current
Wow your customers . . . with "less." Cut costs-it's a common corporate refrain. But if you constantly slash expenditures, what happens to innovation? How can you stay competitive and satisfy customer
Solovic, an entrepreneur, attorney, and business contributor, and Manley, a freelance writer and content marketing specialist, outline a process for companies to build innovation and the ability to
