Service science is a new trans-disciplinary field that touches on subjects such as computer science, engineering, management, business, and the social and cognitive sciences. Research in service scie
Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and ac
This guide outlines a model of leadership in libraries that focuses on creating a service culture that involves conscientiousness, rapport building, encouragement and accountability, innovation, and s
Librarians, library directors, and trustees will find practical ideas, sample forms, and worksheets for developing a library customer service plan. The book invites librarians to think about customer
This fourth edition of the beginning library science textbook and reference has been reorganized, rewritten, and extensively updated, with new discussion mostly about the latest information technology
Heckman presents an annotated bibliography of resources that provide information about insurance, risk management, and actuarial science. Among them are books, serials, legal services, online database
Harrington presents this guide to engaging youth in environmental science, geared primarily toward indirect educators such as librarians and parents. The first chapter emphasizes the role of less form
Moreillon, a literacies and libraries consultant who teaches library and information studies at Texas Woman's U., identifies seven reading comprehension strategies for pre-service and practicing middl
Bryan (Southeastern Massachusetts Library System) offers advice on creating new service areas within existing library space, in this workbook for library directors, staff, and boards. The workbook out
Dresang (information studies, Florida State U.) et al. describe planning and evaluation options for all types of library program and service development using their model of outcome-based planning, di
Consultant and electronic publisher Pantry and Griffiths (information services, British Home Office) update their 1999 guide for library and information service professionals and especially those just
This guide for information professionals describes the use of marketing, customer service, and public relations tactics in the library environment. Based upon successful practices used in both corpor
Science fiction and fantasy and their various subgenres are summarized, and recommended books in each subgenre are described, in this guide for librarians unfamiliar with science fiction and fantasy.
Emanating from an ALA conference on gaps in reference research, this guide assists librarians in conducting assessment studies, and justifying funding, for library service improvement. Chapters span p
Covers basic principles underlying inclusion, family-centered service, resource-based practice, and the provision of library service to families and children with special needs. Strategies and methods
This is a new textbook for library science students, and handbook for corporate librarians and other information professionals who work for banks, law firms, commercial businesses, governments, and no
Reference questions seeking the raw data that lies behind statistics is a service that has been mostly handled by academic research libraries. Yet with the growth of the Internet and the rise of relat
This text outlines metadata schemas and contexts in library and information science and other areas. It covers the fundamentals, including metadata vocabularies and creating descriptions; vocabulary b
Krier and Strasser offer guidance to librarians who are dealing with the National Science Foundation's new policy that grant applications must include data management plans. They cover what data manag
Franks (library and information science, San Jose State U.) describes records and information management for library and information science students and records management professionals. Covering pap
Munde (library science, East Carolina U.) offers a guide to human resources for library staff. She includes guidelines for both working with and supervising others. A lengthy third chapter covers emp
With this workbook containing 52 weekly modules, Hakala-Ausperk, the director of a library system in Ohio who teaches library and information science at Kent State U., shows library leaders how to bui
Cassell (library science, Rutgers U.) and Hiremath, a library director, are joined by other librarians from the US for this introduction to reference and information services for students and libraria
Mulac, who has extensive experience in reference work, introduces reference sources and services to library staff, managers, and graduate students in library and information science. She details sourc
From the Association for Library Service to Children, this annual guide for librarians and teachers lists and annotates all of the winners of the Newberry and Caldecott awards and Honor Books in Ameri
No.18 in The Tech Set. User experience (UX) characterizes how a person feels about using a product, system, or service. UX design incorporates the practical aspects of utility, ease of use and efficie
Kahn (library and information science, Kent State U.), a consultant who helps libraries, archives, corporations, and cultural institutions deal with disasters that interrupt services, presents a step-
Morris (information science and technology, Drexel U.) provides readers' advisory librarians with a guide to urban fiction that helps them gain an understanding of the genre as professionals and reade
Agosto (information science and technology, Drexel U.) and Hughes-Hassell (school library media, U. of North Carolina at Chapel Hill) bring together 13 chapters that explain how librarians can build b
In this volume, school, public, academic, and special librarians and library and information science faculty from the US share their creative solutions to build successful programs that meet customer
A long-time children's librarian and library director, Sullivan (library and information science, Simmons College, Boston) follows his 2003 volume with a second on how librarians can counter the cultu
Dearstyne (information science, University of Maryland) gathers 13 prominent leaders with proven track records in archives and records management to reveal secrets of their success. Contributors repre
Burek Pierce (library and information science, U. of Iowa) offers school, public, and academic librarians a concise guide to teen patrons and how best to reach them Drawing on findings from neurologic
Hassell and Mancall, both professors of information science at Drexel University, recommend a plan for operation of school media centers. The plan will help youth librarians develop and manage collect
Durrance (information science, University of Michigan) and Fisher (information science, University of Washington) explain their How Libraries and Librarians Help (HLLH) Outcome Model, a model for demo
Reference librarians are facing a new information environment that challenges the very nature of their profession. Janes (library and information science, U. of Washington), writing for students new t
Library professionals and contributors in communications and library science give advice on promoting library use to the public, offering strategies for producing brochures using desktop technology, c
Presents an annotated bibliography of general and subject reference books covering the humanities, social and behavioral sciences, history, science, technology, and medicine
With this concise guide, librarians and educators can find descriptions of over 900 of the top reference sources. Written by librarians, the first half of the book is comprised of entries describing g
