This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book us
※作業本 (內含一片歌曲聽力光碟)The English Ladder is a four-level course designed to help pupils take their first steps in English. Join the Freddie the frog for fun, adventure and lively language learning through
※學生課本The English Ladder is a four-level course designed to help pupils take their first steps in English. Join Freddie the frog for fun, adventure and lively language learning through engaging stories
※作業本 (內含一片歌曲聽力光碟)The English Ladder is a four-level course designed to help pupils take their first steps in English. Join Freddie the frog for fun, adventure and lively language learning through enga
※學生課本Your Space is a three-level course designed to motivate students as they change and grow. The Level 2 Student's Book contains ten visually appealing units and ample material for extra practice an
※學生課本Your Space is a three-level course designed to motivate students as they change and grow. The Level 3 Student's Book contains ten visually appealing units and ample material for extra practice an
※聽力光碟 (兩片裝)Four authentic past papers from Cambridge ESOL for the Cambridge English: Preliminary exam, also known as Preliminary English Test (PET). Cambridge English: Preliminary is at CEF level B1.
Testmaker Audio CD/CD-ROM：考題編輯光碟，為老師製作大小考試必備的配件，提供貼心個人化考題製作功能。American English in Mind is an integrated, four-skills course for beginner to advanced teenage learners of American English. The Testmaker
※學生課本Your Space is a three-level course designed to motivate students as they change and grow. The Level 1 Student's Book contains ten visually appealing units and ample material for extra practice an
※作業本 (內含一片歌曲聽力光碟)The English Ladder is a four-level course designed to help pupils take their first steps in English. Join the Fantastic family for fun, adventure and lively language learning through
※教師手冊The English Ladder is a four-level course designed to help pupils take their first steps in English. Join the Fantastic family for fun, adventure and lively language learning through engaging sto
※自修包 (含學生課本、解答、聽力光碟)最新出版 PET 7 劍橋主流中級英語認證考古題書，內含四份完整 PET 考古題，協助使用者做好最佳應試準備。書封數字代表考題新舊，數字愈大，考題愈新。Four authentic past papers from Cambridge ESOL for the Cambridge English: Preliminary exam, also known a
※學生課本 (不含解答)最新出版 PET 7 劍橋主流中級英語認證考古題書，內含四份完整 PET 考古題，協助使用者做好最佳應試準備。書封數字代表考題新舊，數字愈大，考題愈新。Four authentic past papers from Cambridge ESOL for the Cambridge English: Preliminary exam, also known as Prelim
In today's busy workplace, staying on top of large projects, particularly those involving a number of team members, can be a challenge. While web-based project-management products have been around for
DAVID BUSCH'S CANON EOS REBEL T4i/650D GUIDE TO DIGITAL SLR PHOTOGRAPHY is your best resource and reference for the EOS Rebel T4i/650D. This update of the Canon EOS Rebel T3i is the most advanced Rebe
The lessons in the Marketing Module focus on creating and executing an effective marketing plan for your business. Successful marketing is based as much on preparation as it is on creative thinking. Y
Every successful business requires strong leadership. The lessons in the Leadership Module focus on the key point of leadership - change. Business Principles & Practices for the Salon and Spa: Lea
If you're ready to learn all about making your own adventure games, CREATING ADVENTURE GAMES FOR TEENS is ready to show you how--and no prior programming skills are required! After being introduced to
Any suggestions for copywriter or provide generic description of the product to be used for the Internet or non-channel specific applications. NOTE: If you have a book only version for this product, i
Skin Care Practices and Clinical Protocols is a critical resource for skin care professionals interested in expanding their current knowledge and technical skills, whether a long-term practitioner lea
Any suggestions for copywriter or provide generic description of the product to be used for the Internet or non-channel specific applications. NOTE: If you have a book only version for this product, i
Exclusively from Cengage Learning, Enhanced WebAssign offers an extensive online program for math and science to encourage the practice that's so critical for concept mastery. The meticulously crafted
DAVID BUSCH'S SONY SLT-A37 GUIDE TO DIGITAL PHOTOGRAPHY is your best resource and reference for the Sony SLT-A37. This latest entry-level model features Sony's successful translucent mirror-technology
Like a star baseball player, every good manager should aim to be a five-tool expert. Reading, writing, speaking, listening, and thinking are basic skills for any employee, but the manager who stands o
European traders and soldiers established a foothold on Timor in the course of the seventeenth century, motivated by the quest for the commercially vital sandalwood and the intense competition between
SOC3 is a refreshingly new type of text for your introductory sociology course! Developed through a proven "student-tested, faculty-approved" approach and with input from focus groups, surveys, and co
UNIFORM BILLING: A GUIDE TO CLAIMS PROCESSING, 2e is the essential resource for learning in-patient and out-patient processing techniques. Whether used in an acute, subacute, long term care, specialty
CASE STUDIES FOR MEDICAL ASSISTING, 1ST EDITION provides scripted scenarios specifically created to enrich the classroom experience. Instructors can create entire lessons through the hands-on applicat
ACTIVE Skills for Reading is an exciting five-level reading series that develops learners' reading comprehension and vocabulary skills. Written by reading specialist Neil J Anderson, the new edition o
Get ready to deal with 'pent-up' turnover! When the job market improves, many employees who have had few options will be looking for new alternatives. Employee turnover can be expensive, disruptive, a
With an emphasis on real-world math applications, the Sixth Edition of INTRODUCTORY TECHNICAL MATHEMATICS provides readers with current and practical technical math applications for today's sophistica
Any suggestions for copywriter or provide generic description of the product to be used for the Internet or non-channel specific applications. NOTE: If you have a book only version for this product, i
Now running her own company, post-secondary medical instructor Kalanick also writes, consults, and designs curricula. Here she presents a workbook with tear-out pages containing 69 case studies for a
With an emphasis on real-world math applications, the Sixth Edition of INTRODUCTORY TECHNICAL MATHEMATICS provides readers with current and practical technical math applications for today's sophistica
The STUDENT COURSE GUIDE FOR THE WRITER'S CIRCLE, Third Edition, is for exclusive use with the Dallas TeleLearning course, The Writer's Circle. An integral component to the course, the Student Course
Delmar 's CLINICAL HANDBOOK FOR THE MEDICAL OFFICE, 3rd Edition explains the medical assisting duties performed in offices and clinical settings today. Organized in a chart format for quick reference
This edition of a horizontal format (9.5x7.5") guide for students, professionals, and power users, covers new features of all three popular design and layout programs. In addition to illustrated step-
Essential for anyone interested in a career in renewable energy, ELECTRICAL THEORY FOR RENEWABLE ENERGY presents a solid foundation of electrical theory and applications for both photovoltaic (PV) pow
The new Collins COBUILD Learner's Dictionary of American English is a corpus-based dictionary for low to high-intermediate learners of English, and includes content-area and academic vocabulary. Also
