Business 2000: Customer Service is a new way to introduce customer service skills. With information on the importance of customer service, understanding and satisfying the customer's needs, and ways t
Limited time. Shorter attention spans. Increased distractions. Writing in today's business environment requires a new set of skills. Clear, concise and high-impact writing is what gets your message ac
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal custome
Without loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really
How you look. How you act. How you present yourself. That's how you connect with the people at work who count on you for guidance. The truth is: the art of building relationships and communicating eff
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical
'My name is Ekaterina. I am eleven years old. I am dead'. This mysterious message continuously appears on the website of the mining company Seven Continents. Macey Church and Kirill Solokov from Capst
A holiday hotel outside Tokyo, a pensione in Milan, a country house hotel in the English countryside, this collection of short stories describes the adventures and disasters, funny and frightening, ro
