A large number of services that affect people's lives in modern economies are delivered by cities, and the potential for augmenting these services is expanding with new information technologies, inclu
This text provides the conceptual and practical information on key issues and problems that students need to prepare effectively for work with at-risk youth. The authors discuss the latest prevention
Business Engineering attempts to provide tools, as other engineering disciplines have, for the design of businesses. This implies that enterprises should be formally designed and that their architectu
Master the skills you need to succeed in the automotive industry, with nearly 200 hands-on lab and shop activities correlated to National Automotive Technicians Education Foundation (NATEF) tasks for
This fifth edition of a text for graduate students contains an ongoing case study of a community center throughout the book. New chapter competency-building activities guide readers to create their ow
Sanctity is a concept recognized by Muslims throughout the Islamic world, and often motivates observances with highly localized characteristics. Julian Millie spent a year attending a supplication rit
Whether your customer is across the country or across the hall, understanding and meeting their needs is the first and last step to success. External customers drive sales and growth. Internal custome
Without loyal customers, a business doesn't exist. Therefore, the true purpose of every business is to create the highest level of customer satisfaction and loyalty. Simply put, Customers Are Really
How you look. How you act. How you present yourself. That's how you connect with the people at work who count on you for guidance. The truth is: the art of building relationships and communicating eff
We all depend on phones every day, and we each have different phone styles. But few people realize how essential proper telephone techniques are to business. The fact is: telephone skills are critical
Gain a competitive edge in the automotive industry with this updated classroom/shop manual set that explores the basic theories of operation behind each automotive system and the diagnostic, testing,
Gain a competitive edge in the automotive industry with this updated classroom/shop manual set that explores the basic theories of operation behind each automotive system and the diagnostic, testing,
The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create
The second installment in a series of useful and resourceful guides, HVACR 201, continues to build upon the basics of the HVACR trade. The result of a joint effort by industry leading Air Conditionin
Readers learn the craft of designing and building parallel programs?specifically programs that employ multiple processors operating at once to solve a large computational problem?with the clear prese
Providing an end-to-end view of how modern web applications are built, this book takes a cohesive approach to building a software architecture from core components. Suitable for web programming course
Emphasizing basic concepts as well as technical aspects of agency work, Lupe Alle-Corliss and Randy Alle-Corliss, both affiliated with California State University-Fullerton, help beginning professiona
This book is designed to help school counseling students envision how a comprehensive developmental program flows from a review of the literature. Once they see several examples of how to implement a
In this timely new edition of their respected book, Schneider, Kropf, and Kisor introduce readers to the many facets of working with the elderly. GERONTOLOGICAL SOCIAL WORK provides medical and psycho
Lupe and Randy Alle-Corliss' book addresses the practical, hands-on field experience that every student in human services is required to explore. The authors go beyond providing a basic orientation to
Discover the power of Java for developing applications with the engaging, hands-on approach in Farrell's JAVA PROGRAMMING, 8E. With this book, even first-time programmers can quickly develop useful pr
Gain a strong foundation in Java programming with the confidence and technical skills to build actual, successful mobile applications with ANDROID BOOT CAMP FOR DEVELOPERS USING JAVA?, COMPREHENSIVE:
Single copy of Get the Message! Find out how pamphlets, newspapers, photographs, television, and documentaries have all played important parts in the struggle for human rights.
JAVA? PROGRAMS TO ACCOMPANY PROGRAMMING LOGIC AND DESIGN is specifically designed to be paired with the latest edition of Farrell's highly successful PROGRAMMING LOGIC AND DESIGN. Together, the two bo
This book is about electronic word of mouth (eWOM) for service businesses, what motivates consumers, the importance of eWOM to other consumers, and the value of eWOM to businesses as a form of consume
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
The Chilton 2010 General Motors Service Manuals now include even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
We now are in the era of service innovations and service models that are enabled by AI and cognitive computing. Some analysts have created fears of a replacement of human workers by smart machines, wi
This text covers both the theory and procedures related to the diagnosis and service of automotive suspension and steering systems, using a unique two-volume approach to optimize learning in both the
AUTOMOTIVE TECHNOLOGY: A SYSTEMS APPROACH - the leading authority on automotive theory, service, and repair - has been thoroughly updated to provide accurate, current information on the latest technol
