Fanatically Relentless Customer Service

The Strategy and Tactics of Pricing is the most well-established and influential strategic pricing text available, relied on by practitioners and students globally as a core guide for value-based pricing. The book explains how to balance the ability to create and extract value through from markets by managing pricing decisions in a more strategic and profitable manner. Rather than calculating prices to cover costs or to achieve sales goals, readers will learn to frame more strategic choices that proactively influence customer perceptions of value, manage internal costs, and profitably shift demand curves.This edition features new discussions on harnessing concepts from behavioral economics as well as a refined "value cascade" to help organize the topics covered in this book. Readers will also benefit from:1.Major revisions to more than a third of the chapters, including an expanded discussion of the role of artificial intelligence and machine learning analytics tools to assist in the e

Sustainable Design for the Built Environment marks the transition of sustainable design from a specialty service to the mainstream approach for creating a healthy and resilient built environment. This groundbreaking and transformative textbook introduces sustainable design in a clear, concise, easy-to-read format. This new edition includes fully updated exercises and online resources, an increased focus on diversity, equity, and inclusion in design, more international examples, perspectives, and approaches, enhanced full colour visuals, and additional resources for further study.The book takes the reader deep into the foundations of sustainable design, and creates a holistic and integrative approach addressing the social, cultural, ecological, and aesthetic aspects in addition to the typical performance-driven goals. The first section of this book is thematically structured around the origins, principles, and frameworks of sustainable design, aimed at inspiring a deeper, broader, and m