Disrupting assumptions and commonsensical ideologies of "service," Service Learning as a Political Act in Education presents a clear and systematic analysis that unveils the rampant contradictions wit
Worldwide there has been a growth in service user involvement in education and research in recent years. This handbook is the first book which identifies what is happening in different regions of the
In 2006, Social Work Education produced the first special edition (vol. 25, no. 4) on service user and carer involvement in social work education, with all of the articles coming from the UK. In 2015,
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show h
Part of the 'Chartered Management of Institute' series, this book is intended for managers seeking to establish or improve customer service and customer focus standards. It includes action plans, samp
Management accounting techniques are vital to support operational and strategic decision making in the public sector. Written by an expert scholar with practical experience of public service delivery,
This book is a political economic analysis of China’s transformation to become a global aviation power. It explores how China’s policy goal has been achieved and executed through bilateral air service
The shift of manufacturing away from the West allied to the pressure to keep costs down, has led to economic inequality, service industry employment and public sector austerity. This short book makes
The Arabic Classroom is a multi-contributor work for trainee and in-service teachers of Arabic as a foreign language.Collected here together is recent scholarly work, and also critical writing from Ar
Superior Customer Value is a state-of-the-art guide to designing, implementing, and evaluating a customer value strategy in service, technology, and information-based organizations. A customer-centric
Helping assistant professors and pre-tenure faculty balance competing obligations in teaching, research, and service, this comprehensive book explores the challenging path toward tenure. Drawing from
The Scandalous Neglect of Children’s Mental Health: What Schools Can Do makes the case for the under-identification and under-service of children with mental health needs, both in special education an
While there are a great variety of art projects that are interested in impact, in social and political terms, which present critical points of view, ranging from articulating a message to asking for p
Using Self-Assessment to Improve Student Learning synthesizes research on self-assessment and translates it into actionable guidelines and principles for pre-service and in-service teachers and for&nb
How do the clothes we wear affect our moods and emotions? What message do our clothes send to the world about our values, personalities and the groups we belong to? And how does the fashion industry e
Cooperative Learning for Intercultural Classrooms helps both pre-service and in-service teachers to develop a well-researched pedagogy that supports inclusive practice for a globalised world. It provi
This book portrays how small, geographically dispersed, progressive social change and social service organizations working within a coalition are able to influence national level social policies. Base
Case Studies on Diversity and Social Justice Education offers pre- and in-service educators an opportunity to analyze and reflect upon a variety of realistic case studies related to educational equity
A comprehensive manual for pre- and in-service ESL, EFL, and EIL educators who work with multilingual students at the secondary and post-secondary levels, this text balances insights from reading theo
This book focuses on queering texts with lesbian, gay, bisexual, and/or transgender (LGBT) themes in collaboration with students - young to young adult – and their teachers - both pre- and in- service
This unique book features a collection of lively stories on the integration of Intensive Interaction practice into schools and adult service settings. It addresses communication development, both from
Exploring Education offers an alternative to traditional foundations texts by combining a point-of-view analysis with primary source readings. Pre- and in-service teachers will find a solid introducti
The process of integrating technology into education often overlooks that technology is a sign; it is not a neutral message conveyor, but rather a material artefact placed into a context inevitably su
Embodied Social Justice introduces a body-centered approach to working with oppression, designed for social workers, counselors, educators, and other human service professionals. Grounded in current r
Business as usual is ancient history. Large corporations, small businesses, entrepreneurs, and even CEOs and politicians must make the move from simply selling a product or service to delivering a min
What is borderline personality disorder and what can people with borderline problems do to help themselves?The treatment of personality disorder is a major concern facing current mental health service
This is the first textbook to offer students a guide to the influence of culture on service providers as well as its influence on customers, affecting both the supply and demand sides of the indu
This book shows in-service Physical Education teachers across all phases how to be more inclusive in their practice. It can also be used by practitioners working in a practical or sporting context wit
Privatisation was introduced into the probation service on the 1st June 2014 whereby work with medium and low risk offenders went to a number of private and voluntary bodies, work with high risk offen
This book assesses the service of Henri de Ruvigny, later earl of Galway, in France until the revocation of the edict of Nantes in 1685, his central role in transforming Ireland in the aftermath of th
This book, written by a team of female veterans and military scholars, demonstrates the ways in which women service members and veterans experience a unique set of challenges when attempting to both h
Today, selling is not just about the product or service on offer. The sales transaction itself is now just one small piece of customer experience. To stay in business, companies must understand what c
This text for preservice and in-service teacher education courses shows how schools can educate girls and promote their positive self-esteem at the same time. Its purpose is to help teachers facilitat
