Human resource management (HRM) is a core element of any service, but especially so in public service organizations, whose employees are often their most valuable resource. However, until now there ha
This book presents a world survey of multinational firms in the key parts of the service sector. The service sector has grown greatly in importance in recent years in many countries of the world. Many
Crisis Education and Service Program Designs, Second Edition,provides a framework for more systematic inclusion of crisis content in health and human service programs and shows educators and pra
Advances in Service Network Analysis examines advances in the management and analysis of networks of organizations in service industries. In recent years recognition of the significance of inter-organ
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each o
Based on a conceptual analysis of marketing texts, particularly service marketing texts, and a case study of a service firm that utilizes approaches to managing organizations that have been developed
One of the founders of the gay and lesbian liberation movement, Jack Nichols was a warrior for gay equality. Recounting his life and work, Jack Nichols, Gay Pioneer: “Have You Heard My Message?&
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understan
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be
Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be
Human resource management (HRM) is a core element of any service, but especially so in public service organizations, whose employees are often their most valuable resource. However, until now there ha
Ethics Management in the Public Service offers a new perspective for ethics management in the Public Administration. The traditional approaches, relying on codified rules, regulations, and guidelines,
Ethical Dilemmas in the Creative, Cultural and Service Industries enhances professional ethical awareness and supports students' development of skills for ethical decision-making in these growing sect
Global service-based firms are often 'born global', and these organizations have developed integrated global strategies based on industry relationships, in order to thrive in new environments. Focusin
Global service-based firms are often 'born global', and these organizations have developed integrated global strategies based on industry relationships, in order to thrive in new environments. Focusin
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that
Public Service Management and Employment Relations in Europe; Emerging from the Crisis? examines the consequences for public services and employment relations of the economic and financial crisis, pla
The extent to which social media can potentially add value within various service contexts is not well understood. While at a general level it would seem that direct and immediate interactive communic
Service is increasingly recognized as a crucial part of academic life, and in this incredibly competitive industry, trustworthy best practice guides are notably missing. Even with supportive mentors,
Service is increasingly recognized as a crucial part of academic life, and in this incredibly competitive industry, trustworthy best practice guides are notably missing. Even with supportive mentors,
This edited volume provides a comprehensive and critical review of what we know about military service and the life course, what we don’t know, and what we need to do to better understand the role of
This book, for the first time ever, critically examines the role of full service and extended schools. The authors draw on their extensive international evaluations of this radical new phenomenon to a
This book, for the first time ever, critically examines the role of full service and extended schools. The authors draw on their extensive international evaluations of this radical new phenomenon to a
First published in 1988, this book is about the application of moral standards in the course of official work in the British civil service. It approaches the subject by examining the career of Sir Edw
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values b
This first volume of the Official History of the UK Civil Service covers its evolution from the Northcote-Trevelyan Report of 1854 to the first years of Mrs Thatcher’s government in 1981.Despite
Americans grow up expecting that in a time of need, their country can depend on its people for volunteer service to the military. Indeed, this has been a social and at times legal expectation for the
"Dethloff and Shenk have selected an informative collection of significant documents pertinent to American military service. Encompassing all eras of American history, this work will be instructive as
With increasing focus on excellence in research and teaching, the service role of the individual academic is often neglected. This book calls for greater recognition of this important aspect of academ
Health service policy and health policy have changed considerably over the past fifteen years and there is a pressing need for an up-to-date sociological analysis of health policy. Not only have polic
The role of values in developing and managing service companies has been under researched in the existing literature - until now. This book analyzes a large organization (IKEA) as a basis for values b
Everyday, we are bombarded with advertising images of the smiling service worker. The book is written with the aim of focusing beneath the surface of these fairy tale images, to seek out and understan
Managing Change and Innovation in Public Service Organizations provides future and current public managers with the understanding and skills required to manage change and innovation. This groundbreak
As a fully documented study of a Second World War Secret Intelligence Service (SIS) operative, Our Man in Yugoslavia is absolutely unique. Its subject is Owen Reed, an army officer recruited into SIS
Self-Supervision synthesizes past and current literature on the theory and practice of self-supervision and provides counselors and human service professionals with a plan for the pursuit of independe
Richard Collins explores public service television's role in fostering pan-European cultural identity. Based on extensive primary research, interviews with participants and analysis of key European pr
This book examines the British and German approach to naval air power, describing the creation and development of the two naval air service organizations and doctrine. This work provides new insights
