Service science research system constitutes service philosophy, resource allocation, operational management and service technology. This book integrates knowledge of service management, operational ma
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variet
This contributed volume presents the experiences, challenges, trends, and advances in Service Science from Japan’s perspective. As the global economy becomes more connected and competitive, many econo
A valuable interdisciplinary perspective on business models related to the ‘service science’ that underpins service sector industries, this updated second edition deploys theoretical analysis and exem
Papers in this unique volume were developed from the 2006 conference hosted by IBM, Service Science, Management, and Engineering (SSME) — Education for the 21st Century. The book incorporates a variet
The traditional service sector encompasses a wide variety of industries ranging from transportation, retail and healthcare to entertainment, banking and insurance. As the service sector expands into
This book constitutes the refereed proceedings of the IFIP Industry Oriented Conferencesheld at the 20th World Computer Congress in Milano, Italyon September 7-10, 2008.The IFIP series pu
Information and communication technology has helped to provide a more effective network infrastructure and development platform for logistics and service operations. In order to meet the needs of cons
Self-study research is making an impact on the field of science education. University researchers employ these methods to improve their instruction, develop as instructors, and ultimately, impact thei
This book originated from several recent workshops and related activities conducted by the IFIP Working Group 7.6 on "Optimization-Based Computer Aided Modeling and Design." This group has been active
This book constitutes the post-conference proceedings of the International Workshop on Ontology, Conceptualization and Epistemology for Information Systems, Software Engineering and Service Sciences (
This authoritative and comprehensive title is designed to enhance best clinical practices for all healthcare providers who care for military service personnel and veterans. The book is organized into
This new edition has been completely revised to reflect the notable innovations in mining engineering and the remarkable developments in the science of rock mechanics and the practice of rock angineer
The book documents the state-of-the-art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and
?Autism Service Delivery: Bridging the Gap Between Science and Practice compiles and analyzes the most recent research from areas that clinicians tackle in their daily work when making decisions to be
This book contains the refereed proceedings of the 6th International Conference on Exploring Service Science (IESS), held in Porto, Portugal, in February 2015.Service science constitutes an interdisci
Service science constitutes an interdisciplinary approach to systematic innovation in service systems, integrating managerial, social, legal, and engineering aspects to address the theoretical and pra
Medical and Service Robotics integrate the most recent achievements in mechanics, mechatronics, computer science, haptic and teleoperation devices together with adaptive control algorithms.The book &n
In response to the economic impact of the service sector, services science must be established as an academic discipline. This book includes detailed articles and short statements written by academics
The continuous trend in computer science to lift programming to higher abstraction levels increases scalability and opens programming to a wider public. In particular, service-oriented programming and
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service
At a fundamental level, service-oriented crowdsourcing applies the principles of service-oriented architecture (SOA) to the discovery, composition and selection of a scalable human workforce. Service-
The Handbook of Service Description introduces an in-depth overview of service description efforts. The book also highlights the recent Unified Service Description Language (USDL) in detail and discus
“Great retailers are great at service. No exceptions. This book offers a wealth of insight into delivering excellent retail service.” ---Leonard L. Berry, Distinguished Professor of Marketing, N.B
This book presents the most recent theory, research, and practice on service learning as it relates to early childhood education. It describes several service learning programs, many of which were dev
This volume examines ways in which service delivery to individuals with autism can be improved from both ends of the basic-applied research spectrum. It introduces the concept of translational scholar
This monograph presents a tactical planning approach for service network design in metropolitan areas. Designing the service network requires the suitable aggregation of demand data as well as the ant
This book focuses on service economy development, particularly on how an industrial economy evolves into a service economy. The book is organized in three sections: The first theoretically answers the
Bringing together some of the world’s leading thinkers, academics and professionals to provide practitioners, students and academicians with comprehensive insights into implementing effective service
This SpringerBrief explores the internal workings of service systems. The authors propose a lightweight semantic model for an effective representation to capture the essence of service systems. Key to
With the pressure of time-based competition increasing, and customers demanding faster service, availability of service parts becomes a critical component of manufacturing and servicing operations. Se
In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be “produ
The drive to realise operational efficiencies, improve customer service, develop new markets and accelerate the introduction of new products has substantially increased the complexity of field service
FSR, the International Conference on Field and Service Robotics, is the leading single track conference of robotics for field and service applications. This book presents the results of FSR2012, the e
?Service firms have high overhead costs which are difficult to assign to individual services. To bring transparency to their value chain, they need costing approaches that help them find their own imp
Economies around the globe have evolved into being largely service-oriented economies. Consumers no longer just want a printer or a car, they rather ask for a printing service or a mobility service. I
With the pressure of time-based competition increasing, and customers demanding faster service, availability of service parts becomes a critical component of manufacturing and servicing operations. Se
"Real-time Systems’ Quality of Service" examines the attainability of efficiency, economy, and ease of use, which make up the quality of service of technologically advanced products."Real-time Systems
Service Life Prediction of Polymeric Materials: Global Perspectives combines developed content derived from topics discussed in the Fourth International Symposium on Service Life Prediction (Key Larg
Here is an in-depth guide to the most powerful available benchmarking technique for improving service organization performance — Data Envelopment Analysis (DEA). The book outlines DEA as a benchmarkin
