B2B companies aren't often natural-born marketers. Marketing isn't a core competence or even a comfort zone for many of them. But with more global competition and new ways of doing business, B2B compa
THE CUSTOMER ISN'T ALWAYS RIGHT Retail employees are definitely not given the respect they deserve, nor do they feel as good about themselves and their profession as they should. There are many reason
In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their product-centered view of the world. Now, t
What makes the world's top companies so adept at providing stellar customer service? How do they meet the needs of every customer and still turn healthy profits? And, most important, how can you adapt
The first year of developing a new sales territory is a daunting task—especially in dog-eat-dog industries. The traditional advice is to train quickly on product, grab a customer list, start calling f
VIR-TAN-ZA (v r-TAHN-z ) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Cou
VIR-TAN-ZA (v r-TAHN-z ) n. [neologism, a newly coined term] 1. A condition, state, or attitude of truth, financial success, and customer loyalty among business-to-business sales professionals. 2. Cou
If you've ever felt ignored as a customer, humiliated by a teammate, drained by workplace politics, or painfully isolated in a big company, then you've experienced the business effects of emotional di
Gladys has over ten years' experience in marketing, sales, and customer service, which has enabled her to achieve the highest sales in Hewlett Packard (hp) 1st Launch Photo Smart Kiosk in London. She
Why is My Partner Sexually Addicted, ? provides critical insight into the nature of sexual addiction. A woman rarely need to probe the origin and consequences of sexual addiction until her partner is
Tells how to create free publicity, effective advertising, and successful direct mail campaigns, and discusses name and logo selection, marketing strategy, customer service, and networking
This book addresses analysis of the failure of structural elements, presenting theoretical and practical tools, insight from industry and professional boards worldwide, and real-life examples of the t
Offering constructive insight into the interconnection of language, cognition and affect, this book presents and analyzes theoretical and empirical research on foreign and second language processes. C
This autobiography covers the topic of loss and grief and also offers insight into complicated grief; an authentic, balanced result from feeling the emotions, which is underpinned by a reproducible sc
This book is an anthology of poems from three different peoples insight a grandmother, college student and middle school student. The poems reflect eye-opening issues and personal experiences.
From her early childhood episodes to her most recent encounters, she depicts how the "Whispers" have provided inspiration, insight, strength, and courage as she attempts to shape her existence. The te
In The Psychology of Abusive/Predatory Relationships author Miranda J. Houston assists women in increasing their insight and awareness regarding the dynamics of these toxic relationships. She shares v
This text: 'Wonderful Weddings & Afterward Wonders' is a great book which offers insight into the world of wedding celebrations. It is not only insightful for engaged couples and their supporting
This text: 'Wonderful Weddings & Afterward Wonders' is a great book which offers insight into the world of wedding celebrations. It is not only insightful for engaged couples and their supporting
With sometimes quirky insight, Katherine Moore’s “scribbles” take us to sacred windows that allow the spirituality of ordinary scenes to emerge. In the images of her poetry, we experience mysteries
This volume offers contributions by thought leaders from a variety of disciplines and different perspectives, which are brought together in a final chapter. The contributions give insight in the role
Dr. James Hansen's vision and insight regarding the nature of the health care crisis evolved from positions of medical staff leadership, teaching, participating in [the governance process, and develop
Full Circle: The Segue from Ancient Celtic Medicine to Modern-Day Herbalism and the Impact that Religion/Mysticism/Magic Have Had provides historical insight, focusing on seven areas of herbal medicin
Full Circle: The Segue from Ancient Celtic Medicine to Modern-Day Herbalism and the Impact that Religion/Mysticism/Magic Have Had provides historical insight, focusing on seven areas of herbal medicin
Crystal Are You There? Luv G'ma exposes the often overlooked fallout of divorce and provides true insight into the often shocking thought processes and lives of teenagers today. Chronicling real life
These lectures provide the basic understanding of various clinical signs and symptoms from a thorough insight into basic principles of neurology, (neuro-)physiology and neuroanatomy. The primary audie
Insight, explanations, and practical solutions for overcoming insecurity and sensitivity -- from a top psychologist In simple language, Joseph Nowinski explains that insecurity is not a flaw or short
"A rare insight into industrial planning on a huge scale...Excellent." --The EconomistRescuing Prometheus is an eye-opening and marvelously informative look at some of the technological projects that
In this much-anticipated revision, Maurice Meisner again provides piercing insight and comprehensive coverage of China's fascinating and turbulent modern history. In addition to new information provid
This straightforward and direct guide to running a political campaign provides insight for the first-time candidate based on the authors’ years of experience in the political sphere.The book features
When her beloved son takes two women and a poodle hostage, prompting a media onslaught and worse, Mattie Gifford begins to reflect on her life with humorous and biting insight. Reprint.
Combining the insight of Anna Quindlen and the comic storytelling of Garrison Keillor with her own singularly outrageous humor, Marion Winik has captivated thousands of listeners on NPR's All Things C
"Fascinating . . . Poignant." The Wall Street JournalIn this extraordinary work of insight and interviews, bestselling author Gay Talese shares with us the lives of those we don't kn
“Devastating . . . a masterly fable, told with insight, wit, and welcome venom . . . this is Hollywood Hell.”—Clive BarkerAlan White is a hot young writer-producer looking for the one megahit every Ho
Chronicles the author's stroll down the "Great White Way" accompanied by two eccentric guides--a postmodern punk and a cross-dressing hooker--who provide insight into the shocking and saddening popula
Draws on interviews with Perot, his family, and his business associates to trace Perot's life, from his humble Texas childhood to his astounding business success, and offer insight into his leadership
Greeley, one of today's most widely read Catholic authors, shares wisdom and insight garnered from scriptural themes to console readers beset by the often overwhelming tensions and conflicts of contem
This book offers penetrating insight into the nature and process of perception through a skillful interweaving of the concepts of the new physics, evolutionary biology, and cognitive psychology with t
The 34 chapters of the 2nd edition of How to Gain Gain give a detailed insight into a collection (54) of the most common gain producing, constant current generating possibilities, and electronic noise
