This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to
Pilot license candidates studying for the Private and Recreational Pilot FAA Knowledge Exam will find sample questions for every question in the Federal Aviation Administration exam database along wit
"Reading is for the improvement of the understanding," wrote John Locke, and this sentiment fostered the idea of 'mutual improvement' in the eighteenth and early nineteenth centuries. It underpinned t
Empiricism, one of Raymond William's keywords, circulates in much contemporary thought and criticism solely as a term of censure, a synonym for spurious objectivity or positivism. Yet rarely, if ever,
What are the barriers in computer-mediated communication for cooperative learning and work? Based on empirical research, the chapters of this book offer different perspectives on the nature and causes
What are the barriers in computer-mediated communication for cooperative learning and work? Based on empirical research, the chapters of this book offer different perspectives on the nature and causes
This book is the second volume in a set of books dealing with the evolution of technology, IT and organizational approaches and what this means for industrial equipment. The authors address this incre
The 21st century has been dominated by an almost compulsive race to find new pathways for city development. As cities seek to regenerate via the knowledge-based economy, now more than ever dynamic lea
This volume presents a panorama of the diverse activities organized by V. Heiermann and D. Prasad in Marseille at the CIRM for the Chaire Morlet event during the first semester of 2016. It assembles t