This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or a
This acclaimed book is a master teacher's tested program for turning clumsy prose into clear, powerful, and effective writing. A logical, expert, easy-to-use plan for achieving excellence in expressio
Soccer has been written primarily for team trainers, coaches and athletes involved in the game, but should also be of interest to doctors and other health professionals involved in the treatment of so
