Matching Your Message to the Audience provides school administrators with principles and practical steps for creating messages that encourage a positive response. The reader learns strategies for matc
Matching Your Message to the Audience provides school administrators with principles and practical steps for creating messages that encourage a positive response. The reader learns strategies for matc
Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, t
Cay Horstmann s seventh edition of Java Concepts provides an approachable introduction to fundamental programming techniques and design skills, helping students master basic concepts and become compet
Leading a professional service firm is difficult enough in good times, and it is all the more risky in difficult ones. In Leading Firms: How Great Professional Service Firms Succeed & How Your Fir
Social media has changed the landscape of communication, and many consumers are facing an information overload. In the digital world, less really is more.On Message is a valuable take on communication
A valuable interdisciplinary perspective on business models related to the ‘service science’ that underpins service sector industries, this updated second edition deploys theoretical analysis and exem
How can teacher educators engage pre-service and in-service teachers in learning about and framing their teaching from a critical literacy perspective? What does this mean? Why is it important? To add
How can teacher educators engage pre-service and in-service teachers in learning about and framing their teaching from a critical literacy perspective? What does this mean? Why is it important? To add
In 1811, an army of 10,000 British redcoats splashed ashore through the muddy shallows off Batavia (now Jakarta) to conquer the Dutch colony of Java. They would remain there for five turbulent years.
The Oracle Certified Master, Java EE Enterprise Architect certification is for enterprise architects responsible for architecting and designing Java EE compliant applications with an emphasis on makin
For the last thirty years, the nation's mental health and social service systems have been under relentless assault, with dramatically rising costs and the fragmentation of service delivery rendering
This text is an unbound, binder-ready edition. Cay Horstmanns fifth edition of Big Java, Early Objectsprovides a comprehensive and approachable introduction to fundamental programming techniques and d
Have you ever asked yourself what things would be like if your father was around or active in your life? In this book, you will find a father's heartfelt message that is priceless to anyone's ear.Ther
This text is an unbound, binder-ready edition.Cay Horstmann’s seventh edition of Java Conceptsprovides an approachable introduction to fundamental programming techniques and design skills, helping stu
Management of Service Industries in Japan showcases the performance of non-manufacturing industries or service industries in contemporary Japan, specifically on how their performances have improved. T
Oracle Certified Professional Java SE 7 Programmer Exams 1Z0-804 and 1Z0-805 is a concise, comprehensive, step-by-step, and one-stop guide for the Oracle Certified Professional Java SE 7 Programmer Ex
In Hubbard's booklet lies the secret of service. It sounds simple, but so few people are able to swallow their giant egos to do it.Using the true story of a messenger in the Spanish-American War as an
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
Reflecting the methodological shift in the reading of biblical texts that has evolved over some years, the focus is on understanding the New Testament message and not on the origins and prehistory of
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
The purpose of this work is to improve service learning research and practice through strengthening its theoretical base. Contributing authors include both well-known and emerging service learning and
This book presents a world survey of multinational firms in the key parts of the service sector. The service sector has grown greatly in importance in recent years in many countries of the world. Many
From Oracle Press—the definitive, bestselling guide to the #1 certification for Java programmers, written and revised by the co-developers of the original SCJP examOCP Java SE 7 Programmer Study Guide
The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are
This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book us
In part two of Message to Adolf, with World War II escalating things have become quite heated for the Adolfs. Adolf Kaufman is now enrolled in a Hitler Youth Academy. While there he quickly is taught
