Practical Metrics for ITIL and ISO 20000 Implementation. Templates designed to work together. Best Practice Guidance for use within Service Operations. Written by the Author of the Industry 'Bible': M
This work explains the rationale and utility of service patents (patents for intangible services), arguing that the patent system must embrace service patents in this post-industrial economy. The auth
Opening with a history of service robots as far back as antiquity, this collection explores the issues and characteristics of service robots as the authors have experienced in their research activity
Focusing on the day-to-day delivery of quality service that can drive a successful partnership between the Human Resources (HR) department and the rest of the company, this handbook demonstrates how H
One of the most popular beginning programming books, now fully updated Java is a popular language for beginning programmers, and earlier editions of this fun and friendly guide have helped thousands g
Do you want to develop mobile apps with Java—and have them work on a variety of devices powered by iOS and Android? You’ve come to the right place.This project-driven book shows you how to build porta
Introduction to Automotive Service covers all eight areas of automotive service, plus the soft skills and tool knowledge that you must know when seeking entry-level employment. The text presents all s
Ruby Radford, in her book, Message from the Stream-"Go with the Flow," takes the reader on a spiritual journey by way of her encounter with a stream at a spiritual retreat. Her book is filled with ins
Monday's Message is a weekly devotional consisting of fifty-two of the most popular messages sent out by author James Harrison through his weekly e-mail ministry. The unique and captivating style of R
Monday's Message is a weekly devotional consisting of fifty-two of the most popular messages sent out by author James Harrison through his weekly e-mail ministry. The unique and captivating style of R
The writing of Robert W. Service is mostly known through his poems and ballads. Immortalized by his two iconic ballads, "The Cremation of Sam McGee" and "The Shooting of Dan McGrew," he has entered th
JAVA? PROGRAMS TO ACCOMPANY PROGRAMMING LOGIC AND DESIGN is specifically designed to be paired with the latest edition of Farrell's highly successful PROGRAMMING LOGIC AND DESIGN. Together, the two bo
Women’s status in rural Java can appear contradictory to those both inside and outside the culture. In some ways, women have high status and broad access to resources, but other situations suggest tha
Most companies treat service as a low-priority business operation, keeping it out of the spotlight until a customer complains. Then service gets to make a brief appearance ? for as long as it takes to
Research on real-time Java technology has been prolific over the past decade, leading to a large number of corresponding hardware and software solutions, and frameworks for distributed and embedded re
In light of the shift from manufacturing and agriculture to service in many countries, scholars of business explain how service science research fits it with the current management and business climat
This text is an unbound, binder-ready edition.Java For Everyone, 2nd Edition is a comprehensive introduction to Java and computer programming, which focuses on the principles of programming, software
A guide to creating buzz in the digital age-and getting people to spread your message for you. In Share, Retweet, Repeat, John Hlinko shows readers how to take their ideas, causes, and products, and
• Waterproof • Tear-Resistant • Travel MapThe island of Java is not only home to a majority of the population of Indonesia, but it is also the most populous island in the world. Nationa
Intended for second semester computer science students, this textbook on Java programming examines the details of data structures in relation to application development with this popular programming l
If your translation of choice is the New International Version (NIV), and if you appreciate The Message for the freshness and insight it brings to your reading of the Bible, then you'll love the NIV a
If your translation of choice is the New International Version (NIV), and if you appreciate The Message for the freshness and insight it brings to your reading of the Bible, then you'll love the NIV a
