DescriptionThe Service Essentials series features 16 units with four review units.Key Features‧Vocabulary related to specific facets of the restaurant industry‧Targeted conversations one is likely to
DescriptionThe Service Essentials series features 16 units with four review units.Key Features‧Vocabulary related to specific facets of the restaurant industry‧Targeted conversations one is likely to
Winning in Service Markets: Success through People, Technology, and Strategy is the first practitioner book in the market to cover the key aspects of services marketing and management based on sound a
Providing quality public service is one of the essential functions of a government. In the turbulent time, however, governments worldwide are experiencing a variety of unprecedented challenges to meet
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a ”WO
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
PrefaceMedication therapy management (MTM) represents the first major, pharmacy-wide, reimbursable cognitive pharmacy service. In the years since MTM was implemented, it has gained momentum as a compr
This volume collects 36 essays, eulogies, and reflections in honor of Singapore’s sixth president, S.R. Nathan (1924-2016), describing his leadership and influence, civil service career, commitment
By reviewing regulatory initiatives in health financing, service provision, pharmaceutical sector and public health, this book attempts to connect recent research with policy developments in the Chine
Cloud computing has proven to be a successful paradigm of service-oriented computing, and has revolutionized the way computing infrastructures are abstracted and used. By means of cloud computing tech
Customer Service Skills for Success 6e addresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals
DescriptionTwo little ducklings play down in the river while Mother Duck sleeps up on the hill. There is an important safety message for children about the dangers of playing in and near water. STUDEN
"Among the numerous decisions taken by firms is the make-or-buy decision, whereby firms compare the costs and benefits of manufacturing a product or service against purchasing it. Typically, the firm
This book presents a comprehensive and novel adaptive enterprise service systems approach to adapting, defining, operating, managing and supporting (ADOMS) the adaptive cloud enterprise architecture.
As key nodes that connected ancient silk routes traversing China, Japan and India, trading hubs, towns and cities in Java and Sumatra and other places in Asia were key destination points for merchants
The Nonlinear Workbook provides a comprehensive treatment of all the techniques in nonlinear dynamics together with C++, Java and SymbolicC++ implementations. The book not only covers the theoretical
The Nonlinear Workbook provides a comprehensive treatment of all the techniques in nonlinear dynamics together with C++, Java and SymbolicC++ implementations. The book not only covers the theoretical
Marketing of High-Technology Products and Innovations is the only text on the market that focuses on the unique marketing challenges that surround high-tech products and service. The third edition re
What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of th
This is a concise but comprehensive textbook for plastic surgery residents reviewing for in-service and certifying examinations as well as practicing plastic surgeons preparing for Maintenance of Cert
Becoming a Language Teacher, by respected author and experienced language teacher Elaine K. Horwitz, gives pre- and in-service teachers the skills they need to meet the needs of all language learners
介紹ANDROID系統的JAVA應用程式設計，內容簡單易懂且例題豐富。 The Deitels' App-Driven, Live Code Approach is simply the best way to master Android programming! The Deitels teach Android programming through twelve complete, wor
