Any organization can win more customers and increase sales if they would only learn to be more strategic with their customer service. This book draws on over 30 years of research from companies such a
This book explores the behaviours that result from Public Service Motivation (PSM), outside of a firm or agency environment. Covering topics such as volunteering, and political participation, the auth
"This book provides relevant theoretical frameworks and the latest empirical research findings in the area of critical thinking strategies in pre-service learning environments. It also provides insigh
Peterson's® Master the™ Civil Service Exams is a comprehensive, step-by-step preparation guide for those seeking a position with the federal government that requires taking a written exam. This valuab
This trusted text provides a comprehensive, accessible overview of automotive systems to prepare you for all aspects of work in the field. BASIC AUTOMOTIVE SERVICE & SYSTEMS, Sixth Edition, includes a
Long-term Performance and Durability of Masonry Structures: Degradation Mechanisms, Health Monitoring and Service Life Design focuses on the long-term performance of masonry and historical structures.
Science Libraries in the Self Service Age: Developing New Services, Targeting New Users suggests ways in which libraries can remain relevant to their institution. This book describes the myriad of new
The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, will be an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S
The anti-communist violence that swept across Indonesia in 1965–1966 produced a particularly high death toll in East Java. It also transformed the lives of hundreds of thousands of survivors, who face
Setting the NIV and The Message together, this Bible allows you to instantly compare the New International Version—the most-read modern-English Bible translation—and Eugene H. Peterson&rsq
Sandra Magsamen's universal message of love and adorable illustrations naturally extend the heartfelt message of anticipation and joy for a new child found in Welcome Little One.You're a gift and a bl
Kerux Commentaries enable pastors and teachers to understand and effectively present the message of a biblical text. Kerux opens up each text of the Bible by explaining the message of the text to the
Sweet rhymes and a cheerful birthday message are the perfect way to commemorate your little one's special day! The special cover flap includes a loving message and space for an inscription.
From the author of the #1 New York Times bestseller CRISIS OF CHARACTER comes an explosive new expos? of the Secret Service.The United States Secret Service is tasked with protecting our Presidents,
Discover how to quickly and easily install, configure, and start using Oracle Exadata Cloud ServiceGet up and running on Oracle Exadata Cloud Service using the hands-on information contained in this c
In Service to the City: A History of the University of Cincinnati illustrates the University of Cincinnati’s evolution into a state institution still deeply rooted in the city’s psyche. St
This book constitutes the thoroughly refereed proceedings of the 3rd International Conference on IoT as a service, IoTaaS 2017, held in Taichung, Taiwan, in September 2017. The 46 full papers were car
The Special Boat Service (SBS) was a small force during World War II, never more than about 300 men. But that did not stop it from inflicting great damage on the enemy. In the Mediterranean arena and
Prepare for the Java SE 8 OCA and OCP Programmer exams with this money-saving, comprehensive study package Designed as a complete self-study program, this collection offers a variety of proven, exam-
Selected by Major General Pat Sargent, Chief of the U.S. Army Medical Service Corps, for the Corps Chief’s Reading List, May 2016.A Different Face of War is a riveting account of one American of
The service sector accounts for a huge proportion of global employment, and is the biggest driver of gross domestic product in developing nations. Yet there has been little research uncovering its sco
The authors examine whether a Total Force (rather than component-specific) service commitment with increased service commitment lengths could reduce or eliminate projected pilot shortages in the Air F
Assistive Technology Service Delivery: A Practical Guide for Disability and Employment Professionals provides professionals working in vocational rehabilitation with the guidelines and methodologies t
This book offers an analysis of public service broadcasting (PSB) in European Countries that highlights the issues – both legal and not – currently facing PSB. Focusing particularly on the link betwee
This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the ty
This thesis provides a holistic view on the topic via an exploratory interview study approach. Looking through a service-dominant-logic-lens, the author puts the insights of the farm automatization in
