Learn how to onboard ServiceNow ITSM tools by evangelizing, educating, and coordinating your organization's service desk, developers, and stakeholders. Drawing on his own story of lessons learned
The book offers an integrated vision on Cloud and HPC, Big Data, Analytics and virtualization in computing-oriented manufacturing, combining information and communication technologies, service-oriente
The pursuit of political power is strategic as never before. Ministers, MPs, and candidates parrot the same catchphrases. The public service has become politicized. And decision making is increasingly
Major-General `Ginger' Burston led the Army Medical Service throughout the Pacific campaigns. This pivotal book explains how Burston and his medical team kept Allied troops healthy in primitive and ho
This report presents the framework of an analytic tool that can help the military predict future trends in PDM based on current demographics of active-duty service members and rates of injury and pres
The Authoritative Guide to Building Service-Oriented Solutions with Microsoft .NET Technologies and the Windows Azure Cloud Computing Platform In SOA with .NET and Windows Azure, top Microsoft technol
This volume focuses on the responsibilities of online service providers (OSPs) in contemporary societies. It examines the complexity and global dimensions of the rapidly evolving and serious challenge
A Romantic-Style Service combines favorite hymns with excerpts from beloved masterworks by Romantic period composers---Chopin, Mendelssohn, Liszt, Brahms, Grieg, MacDowell, Sibelius, and Rachmaninoff.
A Classical-Style Service combines favorite hymns with excerpts from beloved masterworks by Classical period composers---Haydn, Mozart, Beethoven, and Clementi. These medleys range from meditative to
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this ne
Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this ne
The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show h
Researchers in various business fields explore how companies use specialized logistics services to move material around the globalized economy for them. They cover logistics service providers, int
Editors Nadda, Dadwal, and Rahimi present readers with a collection of professional and research perspectives on various opportunities for service sector entrepreneurship in emerging economies thro
The United States Postal Service is a wondrous American creation. Seven days a week, its army of 300,000 letter carriers delivers 513 million pieces of mail, more than forty percent of the world’s vol
Patel presents a textbook for students at the beginning-to-intermediate level of knowledge about web site development on how to use the Windows Communication Foundation software to create service-
Rozenes and Cohen present research closely related and partly based on Service Dominant Logic (SDL), which presents a framework that pivots around the customer experience and revolves around co-cre
Gain a competitive edge in your business by providing world-class customer service! The importance of superior customer service in today’s global economy cannot be understated. In Fresh Notes on Custo
DescriptionThe Service Essentials series features 16 units with four review units.Key Features‧Vocabulary related to specific facets of the restaurant industry‧Targeted conversations one is likely to
DescriptionThe Service Essentials series features 16 units with four review units.Key Features‧Vocabulary related to specific facets of the restaurant industry‧Targeted conversations one is likely to
This book provides an assorted set of reflections/lessons from the "trenches" of Lean service and brings to fore leadership challenges, new tools, and the known-unknowns (insights that very few know b
This book will show you the difference between making a robot move and making a robot THINK. Using Mindstorms EV3 and LeJOS, an open source project for Java Mindstorms projects, you’ll learn how to cr
D2D-based proximity service is a very hot topic with great commercial potential from an application standpoint. Unlike existing books which focus on D2D communications technologies, this book fills a
Ten houses of refuge, unique to Florida’s east coast, were constructed by the US Life-Saving Service between 1876 and 1886. When ships traveling along the almost uninhabited coast were grounded or wre
Educators from Europe, Brazil, the United Arab Emirates, and the US provide 17 essays on in-service teacher training. They address how to design and conduct it, including planning, delivery, and f
Researchers extend RAND’s dynamic retention model for Defense Department civil service workers, add costing capability, and simulate the effects of mandating workers to pay a larger share of contribut
Kotlin is a new programming language targeting the Java platform. It offers on expressiveness and safety without compromising simplicity, seamless interoperability with existing Java code, and great t
Borrowing winning techniques from the business world, this book examines ways you can make library service more personalized, focused, and solutions-oriented for your patrons.• Helps librarians build
In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isn’t enough to differentiate your busines
The Call Up or National Service existed in Britain from 1947 until the 1960s. It was the only time that young men were expected to serve in the Armed Forces in Peace Time. It was a traumatic and revol
To become a competent social worker, it is essential to know the perspective of the service users. Therefore, service users are more and more included in field research projects and the instruction of
Up until now, the majority of literature about service learning has focused on urban areas, while comparatively little attention has been paid to activities in rural communities. The Landscape of Rura
The goal of this handbook is to offer teacher educators a blue print for strengthening and extending traditional literacy field experiences to include service-learning components. As literacy teacher
The goal of this handbook is to offer teacher educators a blue print for strengthening and extending traditional literacy field experiences to include service-learning components. As literacy teacher
Service design has established itself as a practice that enables industries to design and deliver their services with a human-centred approach. It creates a contextual and cultural understanding that
With the increasing globalization and fast-paced technological advances in business today, service organizations must to respond to the changing business dynamic between employers and employees. The s
This volume examines ways in which service delivery to individuals with autism can be improved from both ends of the basic-applied research spectrum. It introduces the concept of translational scholar
