The Six Sigma Handbook is the comprehensive reference guide you need to successfully implement Six Sigma. It describes the statistical tools and problem-solving techniques that comprise Six Sigma, exp
"Corporate Strategy outlines the fundamentals and foundations of implementing corporate and divisional strategy in today's vertical, Internet-speed business world. Real-world examples and case studies
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Rise to the top and stay there without becoming a B@#% In this groundbreaking book, top executive coach and bestselling author Jean Hollands focuses on a dangerous obstacle that continues to thwart ma
A top industry executive explains total software integration and how it holds the key to market leadershipTo achieve fast, agile, and diverse responsiveness to today's ever shifting business needs, ex
Book Description The definitive guide to designing, implementing, and maintaining a Cisco network. Includes coverage of the latest generation of Cisco technologies and enhanced capabilities, as well a
Learn to protect your online business using this insightful and practical guide to computer security. Through use of real examples, you'll understand and address the risks associated with using email,
Authored by a senior executive at EDS, a global leader in providing business strategies, solutions, and services, All to One is the first "post-Internet" marketing book. A highly accessible, hands-on
Focused strategies for writing hard-hitting, results-based Web copyThe Web is a fascinating and boundaryless marketing mediumand, like any new sales frontier, it has its own set of r
With "And Then Justin Told Sergio . . .", Don Wade brings us more entertaining real-life stories from the greatest golfers ever to play the game. These heartwarming, off-the-cuff stories by and about
The first in-depth exploration of bringing water into contemporary garden design Written for gardeners and homeowners, Water Works is a rich source of ideas and techniques if you wish to incorporate
Change management is a high priority on every corporate agenda these days. But even the fattest budgets and the most brilliant strategies wont do the job if managers dont put the right people in the r
A reader-friendly guide to recruiting and managing top-notch corporate boards for public and private companies of all sizes. Describes the 10 most common mistakes that companies make when staffing the
If your company needs to develop a more scientific strategic approach - one that's sophisticated and creative, yet rigorous and results-oriented - this book is for you.You've probably discovered that
Shows how to use 12 technological tools for attracting Web shoppers and converting them to buyers. Detailed descriptions of techniques are written in plain language and supported by case studies taken
Examines what aspects of business have changed since the arrival of electronic commerce, and what has stayed the same. The author focuses on intellectual capital and knowledge management in regards t
Stressing repeatability and process orientation in the conduct of corporate supplier management, the author introduces a model for procurement which he argues can let corporate procurement officers sy
Organizations have always assessed and managed risk, but until recently this function has been isolated and little understood. Now risk management is moving into a broader spotlight, taking its rightf
Hammer gives a frank recounting of her mid-career reinvention from a linguistics professor to founder and president of a software company working in data integration management. Lessons she learned on
A corporate guide to using statistics to get one's bosses to approve and support proposed projects. Chapters individually cover such concepts as researching the idea, developing a plan, building a sup
Overviews Internet security for organizations, without getting into micro-level details of implementation. Shows how to analyze a company's systems in terms of security risks, and explains how to des
Contributors associated with the eBusiness Research Center at Pennsylvania State University, the various corporations that fund the center, and other institutions offer advice on both moving an existi
Mello draws on years of experience in product development, hardware engineering, software development, and marketing, in creating this text for executives and new-product professionals. She presents
Bean and Radford (consultants in marketing and development) argue that many new products fail because companies lack a reliable process for creating and marketing them. In this book, they offer a met
How to transform raw data into knowledge--and empower businesses with a significant competitive edge! What is a "data warehouse?" Its a database thats structured to support business decision making. A
A new-economy guide to organizational leadership. Harper (management, U. of North Carolina at Wilmington) outlines steps for anticipating change through scenario planning, strategic thinking, and acti
With internet retail heating up, customers more demanding than ever, and the explosion of retail space, retailers today must think differently and act faster to succeed. Why do some power ahead in thi
The E-Process Edge: Creating Customer Value and Business Wealth in the Internet provides a practical roadmap to improving and automating business processes.-- Co-marketing with ComputerWorld, includin
-- Written by Tom Thomas of NetCerts one of the most preeminent online Cisco sites. Online features of the book on NetCerts to include author interviews and online roundtables with authors that allow
Marketing communications consultant Marconi describes his approach to creating a focused brand or corporate public-relations philosophy and implementing a reputation marketing program. He begins by ex
Advice on how to overcome life's obstacles, and live the life you want, from one of today's most inspiring heroes"It is as challenging a task to comment on Erin Brockovich as it was to portray her. Sh
Where and how to invest in wirelesstoday's most promising "next big thing" Wireless technologies are among today's major growth industries. By 2003, more than 500 million people will
Here are Monroe and DiMaggio, whose love made them America's couple . . . and Edward VIII and Wallis Simpson, for whom love meant giving up his throne. Here are Christopher and Dana Reeve, whose love
Whether you are a leader or a pursuer, 24-7 Innovation takes you beyond the rigid policies, prescriptive processes, and fragmented organizational structures that have stifled true innovation for too l
When Faster-Harder-Smarter Is Not Enough draws upon Dr. Kathryn Cramer's quarter century of research into how people thrive under pressure. She explains that the real keys to professional and personal
Global financial markets are part of a much larger world, a world of fluid government policies, political unrest, and other unpredictable forces. If It's Raining in Brazil, Buy Starbucks quantifies
On today's Nasdaq, volatility and 100 point intraday swings are the norm. "Trading on Momentum explains how to take advantage of these new market dynamics by trading stocks based on market momentum ra
Energize a traditional bricks-and-mortar company with lightning-fast e-business spirit -- and resultsTraditional brick-and-mortar companies' competitive survival in the New Economy depends on learning
Sweet's Kitchen and Bath Sourcebook 2001. Here's the complete guide to creating the perfect bathroom or kitchen. You'll find products from over 50 top manufacturers, including hard-to-find items like
* Catalogs every commercial furnishing available--from furniture for the mall to office furniture* Organized by CSI MasterFormat and fully indexed according to manufacturer, product and trade name* 30
