It’s the late 1980s—hair is big, Lycra is rampant, and supermodels rule the earth. Every girl in America dreams of becoming the next Cindy, Claudia, or Naomi, and seventeen-year-old Emily Woods is no
This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or a
