This invaluable resource is a collection of 700 letters and memos for every conceivable customer service situation. Each letter is a field-tested and proven communication that you can use "as-is" or a
Volume one, Cartography in prehistoric, ancient, and medieval Europe and the Mediterranean was published in 1987. Volume two focuses on mapping in non-Western cultures, an area of study historically
What kind of bugs are in the yard-long yellow box? A bunch of bouncing brown basketball bugs, of course. Learning one's colors was never more fun than in this ingeniously illustrated and engineered po
A wonderful introduction to whales and dolphins invites readers to learn fascinating facts about these intriguing mammals and features stunning photographs. Original.
