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Service Science

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出版日:2014/01/01 作者:Amy Christine Brown  出版社:Cengage Learning  裝訂:精裝
UNDERSTANDING FOOD: PRINCIPLES AND PREPARATION is your introductory guide to learning about foods, food preparation, food service, and food science. Integrating these key topics with relevant informat
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出版日:2005/10/26 作者:RENEE EVENSON  出版社:AMERICAN MANAGEMENT ASSOCIATION  裝訂:平裝
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
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出版日:2005/08/01 作者:藍采風; 廖榮利著  出版社:三民書局  裝訂:平裝
醫療社會學是社會學中比較新穎的支領域之一,它是以社會學的觀點來探究人類的健康與疾病醫療政策、措施、機構,以及醫療人員的角色及其與服務對象之互動等之一門學問。醫療社會學可說是界於「純科學」(pure science)與「應用科學」(applied science)之間的專門學問,它不僅旨在建立人類行為模式及社會組織的理論,即純科學的方法;並且,它也提供解決人類行為問題及促進人類健康和預防疾病等之
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出版日:2002/09/18 作者:Donald A. Norman  出版社:Basic Books  裝訂:平裝
First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, revea
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出版日:1994/02/04 作者:Geoffrey C. Bowker  出版社:Mit Pr  裝訂:精裝
This is the story of how one company created and codified a new science "on the run,"away from the confines of the laboratory. By construing its service as scientific, Schlumberger wasable to get the
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出版日:1984/03/01 作者:藍采風; 廖榮利著  出版社:三民書局  裝訂:精裝
醫療社會學是社會學中比較新穎的支領域之一,它是以社會學的觀點來探究人類的健康與疾病醫療政策、措施、機構,以及醫療人員的角色及其與服務對象之互動等之一門學問。醫療社會學可說是界於「純科學」(pure science)與「應用科學」(applied science)之間的專門學問,它不僅旨在建立人類行為模式及社會組織的理論,即純科學的方法;並且,它也提供解決人類行為問題及促進人類健康和預防疾病等之
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出版日:2017/05/01 作者:Learningexpress (COR)  出版社:Learning Express Llc  裝訂:平裝
The most practice exams in one place for nationwide civil service exams that enable people to get hired for local, state, and federal government jobs.
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出版日:2017/02/23 作者:Daniela Sangiorgi (EDT); Alison Prendiville (EDT)  出版社:Bloomsbury Academic UK  裝訂:平裝
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service
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出版日:2016/09/23 作者:Jeffrey Liker; Karyn Ross  出版社:McGraw-Hill  裝訂:精裝
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
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出版日:2016/06/28 作者:Gary J. Byrne  出版社:Center st  裝訂:精裝
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
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出版日:2016/03/22 作者:Cathy Williams  出版社:Harlequin Books  裝訂:平裝
Coming soon! Seduced into Her Boss's Service by Cathy Williams will be available Mar 15, 2016.
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出版日:2014/07/01 作者:Elle James  出版社:Harlequin Books  裝訂:平裝
The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio
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出版日:2010/06/18 作者:BETTENCOURT  出版社:Mcgraw-Hill; Inc.  裝訂:精裝
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
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出版日:2005/12/16 作者:FOGLI  出版社:JOHN WILEY & SONS;LTD  裝訂:精裝
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
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出版日:2000/05/01 作者:BARBARA A.GUTEK  出版社:AMERICAN MANAGEMENT ASSOCIATION  裝訂:精裝
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
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出版日:1990/03/01 作者:A  出版社:JOHN WILEY & SONS;LTD  裝訂:精裝
Describes the five attributes of quality service and explains how to identify customer expectations
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作者:ALBRECHT  出版社:Mcgraw-Hill; Inc.  裝訂:精裝
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
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出版日:2024/02/06 作者:DK  出版社:DK US  裝訂:平裝
Discover the natural and physical world, how our body works, the galaxies surrounding our planet, and the periodic table in this compact science box set.Pocket Genius Science Collection combines four visually striking titles: Science, Human Body, Space, and Elements, in one exquisite slipcase that takes kids aged 9-12 through the fascinating world of all things science! This boxset contains: Pocket Genius ScienceCovering the basic principles of science, including matter and materials, energy and forces, and the living world, what things are made of, how things move, and how life works. Pocket Genius Human BodyFocusing on bones and joints, blood and the heart, lungs and breathing, the digestive system, brain, nerves, senses, and the life cycle, this is a head-to-toe look at our body and how it works. Pocket Genius SpaceExploring the Big Dipper, Little Dipper and other constellations, as well as in-depth looks at Mercury, Venus, Earth, Mars, Saturn, Uranus, and Neptune and to the moons o
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出版日:2017/05/16 作者:Jason Morgan; Damien Lewis  出版社:Atria Books  裝訂:精裝
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
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出版日:2017/02/01 作者:Ken Blanchard; Barbara Glanz  出版社:Simple Truths Llc  裝訂:精裝
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
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出版日:2016/09/01 作者:DK  出版社:DK Children UK  裝訂:精裝
Delve into the history of science and the discoveries that changed the world with Science. This brand new edition is fully up-to-date, and covers everything from ancient Greek geometry to quantum phys
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出版日:2016/06/30 作者:Peter Rhys Lewis  出版社:Woodhead Pub Ltd  裝訂:精裝
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
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出版日:2016/03/08 作者:Eiji Otsuka; Yamazaki Housui (ILT)  出版社:Dark Horse Comics  裝訂:平裝
Some manga offer you stories about zombies...others, robots...others, otaku--but onlyThe Kurosagi Corpse Delivery Service would offer you a story about a zombie robot otaku! And that's just thefirst o
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出版日:2015/08/11 作者:Not Available (NA)  出版社:Random House Inc  裝訂:精裝
The Weird Science archives take flight at Dark Horse! This volume collects the completeWeird Science issues #19-#22 and Weird Science-Fantasy #23-24 in glorious remastered color! Don't miss anyof the
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出版日:2015/08/06 作者:Nick Arnold; Tony De Saulles  出版社:Scholastic UK  裝訂:精裝
Horrible Science is celebrating 20 HORRIBLE years in 2016! And the Horrible Science Annual 2016 is crammed full of suffering scientists, amazing activities, explosive experiments and slimy games. Lear
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出版日:2015/07/14 作者:Eiji Otsuka  出版社:Random House Inc  裝訂:平裝
The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear
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出版日:2014/08/05 作者:Ronald Kessler  出版社:Random House Inc  裝訂:精裝
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
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出版日:2014/08/05 作者:Ronald Kessler; Michael Bybee (NRT)  出版社:Random House  裝訂:有聲書
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
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出版日:2014/06/03 作者:Anthony Fordham  出版社:Alpha Books  裝訂:平裝
Ideal for the armchair science enthusiast, Idiot's Guides: Science Mysteries Explained takes a questionswer-based approach to teach readers a wide variety of topics in Earth Science, Life Science,
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出版日:2013/12/03 作者:American Heritage Publishing Company (EDT)  出版社:Houghton Mifflin Harcourt  裝訂:精裝
A comprehensive, visually stunning science dictionary for children in grades 4 to 6 (ages 9 to 12), with more than 2,600 definitions covering all areas of science.
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出版日:2013/06/03 出版社:DK UK (Dorling Kindersley)  裝訂:精裝
Get fast facts at your fingertips with DK Pocket Eyewitness Science, packed with bite-sized chunks of information that make learning about science even more exciting. What is science? Find out! Read a
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出版日:2012/11/06 作者:Time for Kids Magazine  出版社:Little Brown & Co  裝訂:精裝
Time For Kids' successful Big Book of Science Experiments just got a lot more hands on with the TIME For Kids Super Science Kit. The kit includes everything kids 8 to 12 will need to wrap their heads
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出版日:2012/07/17 作者:Toucan Book Ltd (COR); Simon Basher (ILT)  出版社:Kingfisher US  裝訂:平裝
From Basher, the illustrator who made science too-cool-for-school, comes a fun and funky poster and sticker book to introduce the youngest readers to the wonderful world of Basher Science. Featuring
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出版日:2012/02/12 作者:Berenice Abbott; Ron Kurtz (INT)  出版社:Innovative Logistics Llc  裝訂:精裝
Fascination with the scientific advances that were rapidly changing the world motivated Berenice Abbott to use photography as "the friendly interpreter of science". Documenting Science explores this w
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出版日:2012/01/01 作者:Janice Koch  出版社:Cengage Learning  裝訂:平裝
SCIENCE STORIES helps teachers build their own instructional knowledge through the use of narratives about science in real-world classrooms that demonstrate important content, learning, and strategies
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出版日:2011/12/06 作者:Time for Kids Magazine (COR)  出版社:Little Brown & Co  裝訂:精裝
TIME For Kids' successful Super Science Book just got bigger and better-with the all-new Big Book of Science Experiments. This full-color and expanded hardcover book presents 100 fresh and fascinating
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出版日:2011/05/05 作者:Barbara A. Adams; Lee Kelley  出版社:Atlasbooks Dist Serv  裝訂:平裝
CareerPro Global's senior writing team develops hundreds of interview and job-winning Senior Executive Service (SES) applications each year, and The Roadmap to the Senior Executive Service has been wr
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出版日:2011/02/24 作者:Rhonda M. Brown; Jackie S. Davenport  出版社:Cengage Learning  裝訂:精裝
FORENSIC SCIENCE: ADVANCED INVESTIGATIONS is part of a comprehensive course offering as a second-level high school course in forensic science, a course area in which students have the opportunity to e
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出版日:2011/02/14 作者:Robert C. Ford; Michael C. Sturman; Cherrill P. Heaton  出版社:Cengage Learning  裝訂:精裝
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
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出版日:2011/01/15 作者:Tim Gilles  出版社:Cengage Learning  裝訂:平裝
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
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