In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is require
"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time prof
Domain Architectures is a comprehensive catalog of the domain architectures essential to software developers using object-oriented technology and UML to solve real-life problems. Providing a unique to
