Domain Architectures is a comprehensive catalog of the domain architectures essential to software developers using object-oriented technology and UML to solve real-life problems. Providing a unique to
In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is require
"To get a competitive edge in a world of commoditized service, companies have to convert their reactive, cost-oriented contact centers into predictive, engaged, revenue-generating, real-time prof
An object-oriented design text that's student oriented too!Now updated to reflect the innovations of Java 5.0, Cay Horstmann's Object-Oriented Design & Patterns, 2nd Edition continues to offer a s
In recent years, object-oriented programming has emerged as the dominant computer programming style, and object-oriented languages such as C++ and Java enjoy wide use in academia and industry. This te
A remarkably clear explication of the tenets of Object-Oriented Philosophy and an acute critique of the movement's ramifications for philosophy today. How does the patience and rigour of philosophic
Written by some of the world's most famous anatomists, the 10th edition ofThe Developing Human: Clinically Oriented Embryology continues to present medical students with a comprehensive and easily dig
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in "Customer Service Training 101". This inspiring, comprehens
The book covers the design methods and language emchanisms that are essential for successful object-oriented design and programming, using C++ as the implementation language. Special emphasis is place
Designing Autonomous Agents provides a summary and overview of the radically different architectures that have been developed over the past few years for organizing robots. These architectures have le
Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service
The world’s bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results—The Toyota Way. A must-read for service professionals of every level, this groundbreak
Former Secret Service officer Gary Byrne exposes the truth behind Hillary, Bill, and their public facade.Posted directly outside President Clinton's Oval Office, Former Secret Service uniformed office
This book uses a narrative-oriented approach to shed light on the processes of identity construction and development among Japanese university students of English. The research highlights the instrume
Develop the strong programming skills you need for professional success with Farrell's MICROSOFT VISUAL C# 2015: AN INTRODUCTION TO OBJECT-ORIENTED PROGRAMMING, 6E. Approachable examples and a clear,
The Adair legacy concludes with a shocking revelation? Kidnapped and held captive for weeks, Shelby O'Hara is grateful to be rescued by handsome secret service agent Daniel Henderson. But the rebellio
Don't ask your customers, "How is OUR service doing?"Ask them, "How are YOU doing?"Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave
Customer Service Delivery taps into business, marketing, and psychological research and practices to provide a wealth of knowledge about customer service. With contributions from some of the best-know
Connectionism is a “hands on” introduction to connectionist modeling through practical exercises in different types of connectionist architectures. explores three different types of connec
Gives experienced Java developers the tools to exploit aspect-oriented programming techniques using AspectJ, an open source Java extensionDelivers a code-intensive, real-world tutorial on building app
The Brave New Service Strategy, delves into the evolution of service delivery and identifies three ways to forge links with customers: the relationship - where the customer personally knows the servic
Object-Oriented Programming (OOP) is gaining momentum in business environments as a more efficient and cost-efficient method of programming. Jan Harrington's book introduces using the C++ programming
A catalog of solutions to commonly occurring design problems, presenting 23 patterns that allow designers to create flexible and reusable designs for object-oriented software. Describes the circumstan
Service America was Dow-Jones Irwin^s best selling book in history. As the definitive book on customer service--and the first major title in the field--it helped to define the category, spurring on do
Lone Survivor meets Marley & Me in this inspiring buddy memoir of an extraordinary service dog whose enduring love brought a wounded soldier back to life.A decade ago, Special Forces warrior Jason
Your competitive edge in today's business environment is all about the power of loyalty. So if you want to succeed, it's time to think outside the box of traditional customer service. The Simple Truth
Given the huge number of applications of polymeric materials in everyday life, especially applications where a failure in service may lead to economic loss, injury or death, the ability to determine t
Some manga offer you stories about zombies...others, robots...others, otaku--but onlyThe Kurosagi Corpse Delivery Service would offer you a story about a zombie robot otaku! And that's just thefirst o
The Kurosagi Corpse Delivery Service is back...only to find they've got competition from an evil rival version of themselves, not to mention an...American cartoon version of themselves? But don't fear
This book, via introductions to the 17 projects of Vincent Callebaut Architectures and its research theories, conveys the exploring ideas of Vincent Callebaut, a practitioner of sustainable architectu
From New York Times best-selling author and award-winning reporter Ronald Kessler, The First Family Detail tells eye-opening, behind-the-scenes stories from Secret Service agents about presidents and
CareerPro Global's senior writing team develops hundreds of interview and job-winning Senior Executive Service (SES) applications each year, and The Roadmap to the Senior Executive Service has been wr
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept of treating customers as guests and creating a "WOW" experience f
The newly revised 4th edition of AUTOMOTIVE SERVICE: INSPECTION, MAINTENANCE, REPAIR contains all the knowledge and skills necessary for readers to be successful in a number of automotive careers. Th
The CHILTON 2010 ASIAN VOLUME 5 SERVICE MANUAL now includes even better graphics and expanded procedures! Chilton's editors have put together the most current automotive repair information available
Since its founding in 1951, the Epidemic Intelligence Service has waged war on every imaginable ailment. With suitcases kept packed, vaccinations at the ready, the EIS’s little-recognized medical prof
