Software Maintenance Management: Evaluation And Continuous Improvement

This book explores the domain of software maintenance management and provides road maps for improving software maintenance organizations. It describes full maintenance maturity models organized by levels 1, 2, and 3, which allow for benchmarking and continuous improvement paths. Goals for each key practice area are also provided, and the model presented is fully aligned with the architecture and framework of software development maturity models of CMMI and ISO 15504. It is complete with case studies, figures, tables, and graphs.

Alain April, PhD, is Professor of Software Engineering at Universite du Quebec (Canada). His research interests include software maintenance, software quality assurance, and multimedia databases. Dr. April has worked in the telecommunications industry for more than twenty years, has contributed to the internal measurement of software of ISO 9126-3, and is an Editor of The Guide to Software Engineering Body of Knowledge (SWEBOK) chapters on software maintenance and software quality.
Alain Abran, PhD, is Professor and the Director of the Software Engineering Research Laboratory at Universite du Quebec (Canada). Dr. Abran is the Co-Executive Editor of the SWEBOK project. He has been actively involved in software engineering standardization as the International Secretary for ISO/IEC JTC SC7 Software and System Engineering and as co-manager for the Common Software Measurement International Consortium (COSMIC). Dr. Abran's research interests include software productivity and estimation models, software engineering foundations, software quality, software functional size measurement, software risk management, and software maintenance management.

Foreword (Thomas Pigoski)
Foreword (Ned Chapin)
Preface.
1. Maintenance Issues and Related Management Approaches.
2. Maturity Models in Software Engineering.
3. Foundations of the S3m® Process Model.
4. Process Management Domain.
5. Event/Request Management Domain.
6. Evolution Engineering Domain.
7. Support for the Evolution Engineering Domain.
8. Exemplary Practices-Process Management.
9. Exemplary Practices-Event/Request Management Domain.
10. Exemplary Practices-Evolution Engineering Domain.
11. Exemplary Practices-Support to Evolution Domain.
12. Assessment Process, Assessment Tool, and Case Studies of the Use of S3m®.
13. Summary.
Appendix A. Maintenance Standards Models and Enhancement Proposal.
Appendix B. Term Assignment for Students.
Appendix C. Acronyms and Glossary.
References.
Index.
About the Authors.