商品簡介
Learn how to manage conflict in the workplace and benefit from it!
When individuals come together in teams, their personal differences in values and attitudes can often contribute to the creation of conflict. But, as this book shows, conflict isn t necessarily destructive. When managed properly, it can actually be beneficial.
Pfeiffer s Classic Activities for Managing Conflict at Work provides a wide range of different approaches -- activities, exercises, and models -- to help you understand why conflict occurs and how to manage it. A compilation of material carefully chosen from three decades of the Pfeiffer Annuals and Handbooks, this valuable resource is a treasure chest of sound theory and practical tools that can be put to use immediately by those who teach and train in conflict management.
作者簡介
Jack Gordon served for fifteen years as chief editor of Training Magazine, North America's leading monthly covering workplace training and development. His articles and columns on training subjects have appeared in publications including The Wall Street Journal, San Diego Chronicle, and Minneapolis Star Tribune.
目次
How to Use This Resource.
About the Editor.
Introduction.
PART 1: PRESENTATION AND DISCUSSION RESOURCES.
1. The Art of Creative Fighting (H.B. Karp).
2. Conflict-Resolution Strategies (Joan A. Stepsis).
3. Win/Lose Situations (Gerry E. Wiley).
4. A Taxonomy of Intergroup Conflict-Resolution Strategies (Daniel C. Feldman).
5. Developing Collaboration in Organizations (Udai Pareek).
6. Constructive Conflict in Discussions:Learning to Manage Disagreements Effectively (Julia T. Wood).
7. Dealing with Disruptive People in Meetings (John E. Jones).
8. Confrontational Communication (Merna L. Skinner).
9. A Positive Approach to Resistance (H.B. Karp).
10. Breaking Down Boundaries: Breaking Through Resistance (Ron Ashkenas).
PART 2: EXPERIENTIAL LEARNING ACTIVITIES.
Experiential Learning Activities: Conflict and the Team.
1. What to Look for in Groups: An Observation Guide (Philip G. Hanson).
2. Conflict Styles: Organizational Decision Making (Donald T. Simpson).
3. Win As Much As You Can: An Intergroup Competition (W. Gellerman).
4. Power Poker: What s in It for Me? (Linda Raudenbush and Steve Sugar).
5. Trouble in Manufacturing: Managing Interpersonal Conflict (John E. Oliver).
6. Dynasell: Hidden Agendas and Trust (William W. Kibler).
7. Current Status: A Feedback Activity on Trust (Robert N. Glenn).
Experiential Learning Activities: Conflict and the Individual.
8. Retaliatory Cycle: Introducing the Elements of Conflict (Daniel Dana).
9. Alter Ego: Saying What You Mean (Duane C. Tway).
10. Conflict Role Play: Resolving Differences (Robert P. Belforti, Lauren A. Hagan, Ben Markens,Cheryl A. Monyak, Gary N. Powell, Karen Sykas Sighinolfi).
11. Resistance: A Role Play (H.B. Karp).
12. Neutral Corner: Deciding on an Issue (Linda Raudenbush and Steve Sugar).
13. Communication Games: Eliminating Unproductive Behavior During Performance Reviews (Don Morrison).
14. The Company Task Force: Dealing with Disruptive Behavior(Suzanne W. Whitcomb).
Experiential Learning Activities: Conflict and the Organization.
15. Budget Cutting: Conflict and Consensus Seeking (Terry L. Maris).
16. Winterset High School: An Intergroup-Conflict Simulation (Charles E. List).
17. Crime-Fighting Task Force: Understanding PoliticalTactics in Groups (R. Bruce McAfee and Robert A. Herring III).
18. Piccadilly Manor: Improving Decision Making in aPolitical Milieu (A. Carol Rusaw).
19. Merger Mania: Understanding Intercultural Negotiation (John Chesser).
20. Lindell-Billings Corporation: A Confrontational Role Play (Thomas H. Patten, Jr).
PART 3: INVENTORIES, QUESTIONNAIRES, AND SURVEYS.
1. Conflict Management Climate Index (Bob Crosby & John J. Scherer).
2. Cornerstones: A Measure of Trust in Work Relationships (Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes).
3. The Team Effectiveness Critique (Mark Alexander).
4. Trust-Orientation Profile (Myron R. Chartier).
5. Conflict-Management Style Survey (Marc Robert).
6. Communication Audit: A Pairs Analysis (Scott B. Parry).
7. Inventory of Anger Communication (IAC) (Millard J. Bienvenu, Sr.).
8. The Defensiveness Inventory (Beverly Byrum-Robinson and B.J. Hennig).
