Strategic Positioning in Voluntary and Charitable Organizations

Rekindling the critical analysis of the adoption of generic commercial (for-profit) management approaches in the non-profit context, Strategic Positioning in Voluntary and Charitable Organizations reveals that charities are positioning themselves in their evolving external environment in distinctive ways that are not adequately explained by existing positioning theories. Based on original research that examines, for the first time, the usefulness of contemporary theoretical perspectives and interpretations of strategic positioning derived from the existing literature in explaining the positioning activities of charitable organizations within the wider voluntary and non-profit sector.

Using a three-stage approach, which involves an exploratory survey and multiple case studies, this book provides:

‧ evidence showing the extent of strategic positioning, the components of a positioning strategy and the process of developing a positioning strategy in charitable organizations that are involved in the provision of public services,

‧ analysis of the key factors that influence the choice of a positioning strategy in the charitable context, and the depiction of these factors in an original integrating model, and

‧ an exploration into the extent to which existing strategy/marketing literature on positioning is applicable in the charitable context.

By challenging the adoption of current perspectives on strategic positioning derived from commercial strategy and marketing management literatures into the non-profit and non-market contexts, the author develops a theoretical framework that accounts for the uniqueness of positioning strategy in the non-profit sector. This uniqueness is attributed to the difference in positioning goals, the process of developing a positioning strategy, and the influencing factors on the choice of a positioning strategy in charities compared to commercial organizations. The implications of the findings provide useful lessons for managers of voluntary and charitable organizations in planning and developing their positioning activities, and for other stakeholders, such as policy makers, funders, donors and industry bodies.

Celine Chew BBA, MBA, FLMI (distinction), PhD is a Chartered Marketer, a Fellow of the UK Higher Education Academy, a Fellow of the Life Management Institute (LOMA), an Associate of the Centre for Business Relationships, Accountability, Sustainability and Society (BRASS) in Cardiff University, a founding member of the International Research Society for Public Management (IRSPM) and a Book Review Editor of Public Management Review. Dr Chew teaches strategy and non-profit marketing in Cardiff University, UK. Her research interest focuses on the interface between strategy, marketing, social enterprise and public policy in non-profit and public service organizations. Prior to her academic career, Dr Chew has held senior management positions in international business, marketing and management consultancy in the Asia Pacific region.