Online Dispute Resolution For Business: B2B, E-Commerce, Consumer, Employment, Insurance, And Other Commercial Conflicts

Online dispute resolution (ODR) combines the efficiency of alternative dispute resolution with the power of the Internet to save businesses money and time. This text for managers, employees, and union representatives analyzes the strengths and weaknesses of ODR in a wide range of business applications, such as e-commerce, insurance claims, employment disputes, and privacy conflicts. Rule is a fellow at the Center for Information Technology and Dispute Resolution at the U. of Massachusetts, Amherst. Annotation (c) Book News, Inc., Portland, OR (booknews.com)

Colin Rule-- mediator, trainer, consultant, and author-- is a senior associate at Raab Associates and director of its Online Public Disputes project (www.publicdisputes.org). He co-founded Online Resolution, one of the first ODR providers, and served as its CEO and president. He is currently the co-chair of the online section of the Association for Conflict Resolution (ACR) and a fellow at the Center for Information Technology and Dispute Resolution at the University of Massachusetts, Amherst. He writes the online conflict resolution column in ACResolution Magazine and serves as editor of ODRNews.com.