商品簡介
Learn how personal and organizational conflicts can be resolved by listening closely to the 'stories' people tell when they are in conflict, understanding why people tell their stories in the ways they do, and creating a third story that brings them together. This visionary book is written by Kenneth Cloke and Joan Goldsmith, two renowned mediators, who have used the narrative structure method successfully in their own mediation practice to move people in conflict from stubbornness, hostility, and fear to openness, collaboration, and forgiveness. Focusing on the transformative power of stories, Resolving Personal and Organizational Conflict includes an array of case studies from the authors' first-hand experience with thousands of clients. These case studies include the perspectives of all the parties in the conflict and cover a wide range of conflicts and disputes.
作者簡介
KENNETH CLOKE is a mediator, arbitrator, consultant, and trainer specializing in resolving complex multiparty conflicts. JOAN GOLDSMITH is a management consultant and educator specializing in leadership development, organizational change, conflict resolution, and team building.Cloke and Goldsmith are the authors of Resolving Conflicts at Work and the forthcoming Mediating Dangerously, both from Jossey-Bass.
目次
Preface.
1. The Hidden Meaning of Conflict Stories.
2. Working with Stories to Resolve Conflict.
3. Stories Unheard and Untold.
4. Stories that Sacrifice Life.
5. Stories that Hold Organizations Hostage.
6. Stories that Justify Boundary Violations.
Conclusion: Living Happily Ever After.
About the Authors.
Index.
