商品簡介
The text explores the role of the housekeeping department in hotel/lodging operations, and focuses mainly on the effective communication between the housekeeping, front office, and engineering and maintenance staff. This edition will have the same focus on the management- and administration-based philosophy from the 1st Edition, but with a stronger focus on the engineering aspects of housekeeping. The book will also incorporate new concepts of energy conservation and risk management to address the latest sustainability and security trends in the industry, as well as updated information on guestroom technology.
作者簡介
Matt A. Casado teaches the upper division hospitality courses and Conversational Spanish for Hospitality Managers and Supervisors at Northern Arizona University, where he has worked since 1988.
Casado is a recipient of the Fulbright Senior Specialists Award and is also a member of the National Society of Minorities in Hospitality (NSMH), Council on Hotel, Restaurant and Institutional Education (CHRIE), the Modern Language Association and the Flagstaff Unified School District Curriculum Council. Casado also serves as an academic advisor to the National Society for Minorities in Hospitality Student Organization.
His current research involves classroom approaches to diversity teaching and classroom anxiety in modern language students.
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