商品簡介
The author of The Fine Art of Small Talk makes recommendations for managing more complicated topics, from giving a negative performance appraisal to submitting a complaint to a service provider, in a guide that features strategies for tailoring discussions for a given audience and overcoming fear. 40,000 first printing.
作者簡介
Former engineer Debra Fine was a wallflower if there ever was one. But when she found herself at 40, a single mom and divorcee, who had watched her more affable colleagues get promoted around her, she decided she needed to step up her conversational skills. And in doing so developed a system she now teaches to countless others. Debra has become a nationally recognized expert on communication skills, presenting keynotes, training sessions and workshops for numerous corporations and organizations along with hundreds of insurance, real estate, legal, financial and health care associations.
