商品簡介
Negotiation practitioner and expert Gerzon finds that opportunities for mediation abound in business, education and government largely because those in charge simply are not listening to stakeholders, cohorts, clients, and each other. They certainly are not doing enough of what he calls "third-side" or transformational leadership, in which those involved seek a solution that results in a positive outcome for all. Gerzon examines certain styles of leadership and proposes instead that leaders act as mediators, incorporating integral vision, systems thinking, presence, inquiry, conscious conversation, dialogue, bridging and innovation. He includes 15 guidelines mediators should follow in times of crisis. Annotation c2006 Book News, Inc., Portland, OR (booknews.com)
作者簡介
Mark Gerzon, hailed by the New York Times as an "expert in civil discourse," has worked as a facilitator and leadership trainer for the United Nations, the US House of Representatives, and a wide range of corporate and civic organizations around the world for more than a decade. He is the author of several books, including two bestsellers.
