商品簡介
This collection of twenty case studies in continuous quality improvement practices in the health care field is designed as facilitating text for classroom discussion in conjunction with the fourth edition of the authors' companion work Continuous Quality Improvement in Health Care. The cases are grouped into five sections covering continuous quality improvement using Plan Do, Study/Check, Act and other quality improvement tools, organizational design for continuous quality improvement, educational and social-marketing applications, assessment,incentives and regulations and process improvement research. Each case study includes assessments and summaries as well as class exercises. Contributors include health management and policy experts from public and private institutions in the U.S., Africa, Europe and Australia. Annotation c2011 Book News, Inc., Portland, OR (booknews.com)
