Statistical Consulting—A Guide to Effective Communication

So that neither party feels like a stranger in a strange land, the author teaches communication skills to statistical consultants for win-win relationships with non-statistician clients, viewed as potential project collaborators, in diverse organizational settings. The first two chapters introduce the ideal consultant-client relationship and non-verbal communication. The CD-ROM, coordinated with the remaining chapters, model good and laughable consultant-client scenarios. Chapters include examples, suggestions for group discussion, and resources. Based on an author-developed course at Pennsylvania State U. and a videotape entitled Communication Skills in Statistical Consulting . Annotation c. Book News, Inc., Portland, OR (booknews.com)