商品簡介
Owen, an independent writer and trainer who has done information work at various libraries and research centers, helps information professionals like library staff, knowledge and information managers, and others learn how to answer inquiries. He explains how to understand the question, deal with the panic of getting started, choose the best source, use efficient search strategies, present the answer orally and in writing, and establish an inquiry service, and what to do when things go wrong, such as time running out or the inability to find an answer. This edition has a new chapter on inquiry handling by email, text, and instant messaging, and includes coverage of developments in mobile media, social networking, microblogging, and ebooks, as well as a new section on quality-checked print and online reference sources. Annotation c2012 Book News, Inc., Portland, OR (booknews.com)
