商品簡介
This pioneering eight-book series offers automotive repair shop owners and those wanting to be shop owners the necessary business and customer service skills to run a successful automotive service facility. The series covers three main topical areas: personnel management, business management, and sales and marketing. Each book provides a framework to help technicians make consistent, high-quality, and productive service a part of every day shop operations. According to the author, "Great performance coupled with increased customer loyalty, trust, and operational excellence will almost always result in increased profits."
