商品簡介
Remember the good old days when you called a company and a real person actually answered the phone? When a customer service rep actually followed through on their promise? When you walked up to a service counter and the employee was actually smiling and looked like they wanted to serve you? Find out how to rescue your customers from the crappy service they encounter on a day-to-day basis from numerous companies. Fanatically Relentless Customer Service -- an insider's guide -- will provide you with high-impact, practical tools to take your customer service to new heights, without all the fancy language, high-powered lingo and difficult processes. This book promises to teach you how to: ‧ Maximize ‘Moments of Impact' at every interaction with your customers! ‧ Apply the ‘Cracker Jack Principle' and deliver memorable surprises everyday! ‧ Resolve customer issues whenever they arise and retain their loyalty! ‧ Empower employees to deliver on every promise, every time! ‧ Move beyond mere customer satisfaction to unparalleled advocacy!
作者簡介
Calvin Stovall is President and CEO, dynamic speaker, leadership coach and trainer for The Professional Advantage, Inc. based in Minneapolis, MN. With more than 16 years in the hospitality industry, Calvin served as vice president of marketing with Hilton Hotels Corporation where he was responsible for the brand marketing and public relations efforts for more than 150 Homewood Suites by Hilton hotels, voted best in class by numerous consumer advocacy publications, including Consumer Reports and recognized four times by J.D. Power and Associates. Calvin, along with his lovely wife Taisha and vibrant son, Caden Daniel, reside in Minneapolis, MN.
