Four Skills of Cultural Diversity Competence

Aiming to promote cultural awareness and understanding that leads to the establishment of culturally effective techniques and processes that will succeed in real communities, Hogan (anthropology, California State U., Fullerton) outlines four skills K-12 teachers and professional trainers and human resources personnel in organizations can use to develop cultural competence, based on the premise that it is an ongoing and multilayered process that involves personal, interpersonal, and organizational levels. He describes understanding culture as multilevel and multidimensional, understanding the six barriers to effective relationships, practicing culturally centered communication skills, and designing and implementing organizational-cultural competence, and includes worksheets and discussion sheets in each chapter. This edition has updated references, illustrations, and case examples. Annotation c2012 Book News, Inc., Portland, OR (booknews.com)