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Measuring ROI in Healthcare ─ Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs
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Measuring ROI in Healthcare ─ Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and Programs

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:NT$ 1634 元
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商品簡介
作者簡介
目次

商品簡介

A proven system managers and administrators can apply to achieve the holy grail in healthcare'accurate ROI for every new project and program they spearhead

As healthcare costs soar'and virtually every forecast points to costs rising exponentially'both industry and government leaders are demanding clear, quantifiable ROI for every healthcare initiative; this book provides the means to achieve this
Provides step-by-step guidance to identifying, collecting, analyzing, and reporting data in a consistent manner that leads to credible results
The authors' consulting firm, The ROI Institute, has affiliates in 40 nations; the authors will promote the book throughout this vast network

作者簡介

VICTOR V. BUZACHERO is corporate senior vice president with Scripps Health and former chairman of the American Hospital Association Solutions Board.

JACK PHILLIPS, PhD, is the author or editor of more than 60 books. He conducts workshops, provides consulting services, and speaks at conferences globally.

PATRICIA PULLIAM PHILLIPS, PhD, is president and CEO of the ROI Institute, Inc. She has authored or edited more than 30 books on measurement and evaluation. She regularly conducts workshops and provides consulting services worldwide.

ZACK L. PHILLIPS, RRT, MHA, is director of Cardiopulmonary Services at Emory Johns Creek Hospital.

目次

Contents
Preface ix
Acknowledgments xiii
Chapter 1 Healthcare and Performance Improvement Trends and Issues 1
Chapter 2 ROI Methodology Basics 53
Chapter 3 Achieving Business Alignment with Healthcare Initiatives 79
Chapter 4 Measuring Reaction and Learning 103
Chapter 5 Measuring Application and Implementation 123
Chapter 6 Measuring Business Impact 143
Chapter 7 Isolation of Project Impact: Addressing the Attribution Issue 173
Chapter 8 Converting Data to Money 201
Chapter 9 Measuring the Intangibles 231
Chapter 10 Monitoring Project Costs and Calculating ROI 259
Chapter 11 Reporting Results 277
Chapter 12 Implementing and Sustaining ROI 303
Appendix 325
Notes 333
Index 339

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優惠價:90 1471
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(到貨天數約30-45天)

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