A step-by-step guide, this book describes in detail how to achieve the internal discipline and control necessary to manage professional service engagements and long-terms success in the professional services industry. The authors draw on their many years of experience in the management field to layout procedures, tools, and techniques that address each step of the life cycle of an engagement - from definition of the services to be delivered, to evaluation of the results with the client. The book provides real life examples and case studies from a variety of professional services organizations.
BARRY MUNDT
Barry earned a bachelor of science degree in industrial engineering from Stanford University and a master of business administration degree from Santa Clara University. He began his professional career in the aerospace industry, first with Aerojet General Corp. and then with Lockheed Missiles and Space Company. He joined a consulting arm of C-E-I-R, Inc. (a large computer service firm) in 1961, which was headed by three of his former Stanford professors. Barry has been a consultant to private- and public-sector organizations since that time.
In 1965, Barry was asked to join the management consulting department of what was then known as Peat, Marwick, Mitchell & Co. (PMM), a global public accounting, tax advisory, and management consulting partnership. He was appointed partner in 1973. When Peat Marwick International merged with Klynveld Main Goerdeler in 1987 to form KPMG LLP, Barry assumed the role of international management consulting coordinating partner in Amsterdam, the Netherlands. Barry was assigned to the firm’s Department of Professional Practice for the two years prior to his retirement. During that time, he took the lead in preparing KPMG’s Performance Improvement Consulting Services Manual.
When Barry retired from KPMG in 1995, after thirty years of service, he set up his own management consulting practice, specializing in services to professional service firms. In that capacity, he has written KPMG’s Global Management Consulting and Advisory Services Engagement Conduct Guides and participated in the preparation of Adjusters International’s suite of Disaster Recovery Consulting Operational Guides, which includes an Engagement Conduct Guide.
Barry is a fellow, life member, and past president of the Institute of Industrial Engineers. He is a member of the board of directors of Adjusters International, Inc., a nationwide group of public insurance adjusters and disaster recovery consultants.
FRANK SMITH
Frank earned a bachelor of science degree in education from the University of Connecticut and a master of science degree in management from Rensselaer Polytechnic Institute. He began his professional career teaching in the Pomperaug Regional School District #15 in Connecticut. He later went on to work in several high-technology, aerospace, and defense companies in line management positions.
In 1987, he joined Peat, Marwick, Mitchell & Co. (which soon became KPMG), where he served in the Technology and Operations group of KPMG Management Consulting. Frank left KPMG in 1992 as a senior manager and set up his own management consulting practice. His services focus on delivery of performance improvements to professional service, health care, and manufacturing organizations.
STEVE EGAN
Steve earned a bachelor of arts degree in history and government from Norwich University and a master of arts degree in government from American University in Washington, DC. Steve’s first job was as a research assistant for the Governor’s Crime Commission in Vermont, followed by eight years as a management and budget analyst in the finance department of Fulton County, Georgia, where he also served as an internal management consultant at times.
In 1981 Steve joined PMM’s government consulting practice and, in 1987, moved to David M. Griffith and Associates. In 1992 he formed ECA Strategies, a sole proprietorship focused on management and financial services to state and local governments.
Since 1995, ECA Strategies has been affiliated with the Mercer Group, Inc., a national public-sector consulting firm specializing in strategic and functional business planning, management and organizational improvement, human resource management, and executive recruitment. In thirty-two years of consulting, Steve has conducted more than 160 planning, management, operations, and financial studies and is a nationally known expert in strategic and functional business planning,
外文書商品之書封，為出版社提供之樣本。實際出貨商品，以出版社所提供之現有版本為主。部份書籍，因出版社供應狀況特殊，匯率將依實際狀況做調整。
無庫存之商品，在您完成訂單程序之後，將以空運的方式為你下單調貨。為了縮短等待的時間，建議您將外文書與其他商品分開下單，以獲得最快的取貨速度，平均調貨時間為1~2個月。
為了保護您的權益，「三民網路書店」提供會員七日商品鑑賞期(收到商品為起始日)。
若要辦理退貨，請在商品鑑賞期內寄回，且商品必須是全新狀態與完整包裝(商品、附件、發票、隨貨贈品等)否則恕不接受退貨。
