商品簡介
Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn't? This book helps managers cut through the clutter of all those strategies and find the one that works for them.
作者簡介
Norma Davila has dedicated her career to develop others in industries as diverse as education, banking, technology, pharmaceuticals, retail, and utilities. She is a hands-on consultant in human resources and training who designs and implements change management, capacity building, and e-learning strategies. Norma is certified as a Project Management Professional (PMP) and Senior Professional in Human Resources (SPHR). She earned her bachelor’s degree in psychology at Yale University and her master’s and doctoral degrees in psychology at the University of Chicago.
Wanda Pina-Ramirez has held various roles in industries such as hospitality, tourism, telecommunications, restaurants, petrochemicals, retail, waterworks, and government. Wanda is certified as Coach (CCC) from the University of Puerto Rico at Rio Piedras, as Practitioner in Neurolinguistic Programming and Applied Kinesiology by the International NLP Trainers Association. She serves as Advisory Board Member of the School of Business Administration of the University of Puerto Rico at Bayamon. Wanda received the Training and Development Professional Award of the Puerto Rico chapter of the American Society for Training and Development in 2011.
