Foundations of Lodging Management (PNIE)

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, 2e explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives and expanded discussion of revenue optimization.

1.Includes All in a Day’s Work vignettes that are now numbered for easy identification.
Poses true-to-life lodging problems as well as possible solutions.
Develops decision-making skills and prompts class discussion.

2.Provides extensive Discussion Questions and Team Activities for each chapter.
Gives instructor’s ready-made homework problems and a variety of assignment activities.

3.dentifies and defines lodging language.
Defines jargon within the chapter and includes an extensive glossary of over 400 lodging-industry-specific definitions that readers can quickly find and review.

◎作者：David K. Hayes
　現職：Full time author-consultant

◎作者：Jack D. Ninemeier
　現職：Michigan State University

◎作者：Allisha A. Miller
　現職：Dearborn Heights, Michigan

Ch 1 Introduction to the Lodging Industry
Ch 2 The Structure of the Lodging Industry
Ch 3 Guest Service in the Lodging Industry
Ch 4 Managing Lodging Operations
Ch 5 Staffing the Lodging Operation
Ch 6 The Front Office Department
Ch 7 The Sales and Marketing Department
Ch 8 The Housekeeping Department
Ch 9 The Maintenance Department
Ch10 Food Service and Meeting Management in Limited-Service Hotels
Ch11 Food and Beverage Operations: Full-Service Hotels
Ch12 Hotel Accounting
Ch13 Safety and Security
Ch14 Careers in the Lodging Industry