商品簡介
This book applies relational dialects to risk and crisis communication in order to explain how agencies and organizations navigate tensions with stakeholders and the public during high-stress situations. Littlefield and Sellnow's novel use of this interpersonal theory, which conceptually describes how couples negotiate tensions as they maintain their relationship, is exemplified through seven case studies that each focus on one common tension.
作者簡介
Robert S. Littlefield is professor in the Department of Communication at North Dakota State University.
Timothy L. Sellnow is professor in the Nicholson School of Communication at the University of Central Florida.
