商品簡介
This text outlines skills to help facilitate interprofessional interactions in the pharmacy workplace and increase safety by improving communication and policy compliance. It covers traditional and nontraditional technician roles, then personnel and interpersonal issues: professionalism and ethics, interpersonal relationships, patient safety, training and mentoring, organizational culture, human resources and labor relations, cultural competence, negotiation and conflict, emotional intelligence, customer service, substance abuse, security and risk management, career management, supervision, and inventory management and technology. Annotation c2016 Ringgold, Inc., Portland, OR (protoview.com)
