The Ostrich Effect goes beyond the typical ‘how to’ approach of most books that deal with difficult conversations at work. It aims to teach the reader what conversations to have, and when to have them in order to solve destructive problems that occur in the workplace.
Like the proverbial ostrich with its head in the sand, when people avoid confronting small issues at work, they escalate and wreak havoc. Drawing on a combination of social science research, and Kahn’s practical experience as an organizational psychologist, the book examines the micro-processes that underlie the way in which these problems develop and flourish. These micro-processes are tiny, fleeting, and hardly noticeable, but when they are identified, something startling becomes apparent: there is a predictable pattern to this escalation. The book uses a variety of examples to demonstrate this pattern across a range of organizations and industries, and offers a toolkit to help guide the reader in resolving people problems at work.
By having the right conversations at the right time, people can stop these problems before they spiral out of control. The toolkit focuses not on changing others, but on changing how we interact with others – our own behavior is the most powerful force for change that we have. The ostrich remains the symbol of those of us who foolishly ignore our problems while hoping that they will magically disappear. By identifying this ‘ostrich effect’, the reader is empowered to reframe and neutralize its impact.
William A. Kahn is professor of organizational behavior at Boston University’s Questrom School of Business, USA. He has written widely for academic and practitioner audiences, is an expert blogger on Psychology Today, and consults for a number of public and private organizations on issues related to leading organizational change. He authoredHolding Fast: The Struggle to Create Resilient Caregiving Organizations andThe Student Guide to Successful Project Teams, both published by Routledge.
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