商品簡介
About this book This book is NOT specifically about how to ?run” a Contact Center Business, although I have committed a substantial portion of the book to that subject. Its real purpose is to assist you in actually applying the mechanics of getting up and running with your own Contact Center business and how to quickly start making money with it. I present some time-tested principles and personal experiences to help you make your Contact Center financially successful, either from your home or a small office, inexpensively, for under US$100. Many good books will show you how to run your Con- tact Center on a daily basis. They will teach you how to write Call Scripts and how to apply the principles of managing and running a Contact Center. Good books to read if you decide to later expand your business from your home or small office into a bigger enterprise. Their ideas and concepts are mostly intended to show you how to expand your business. I will include a list of some of these books and other helpful resources at the end of this book. My feeling is that the task of contacting someone to have a nice, polite chitchat over the phone isn't rocket science, nor is it a difficult task. It does require a few basics skills such as knowing what to do and what to say, and what not to do and what not to say. Sure, you'll make some mistakes along the way, but it is mostly common sense. If you are tenacious, the probability of you becoming successful is highly probable. Before you get started, finish reading this book to get a broad overview of how to get your business up and running, then jump in ?feet first” and start making money! If you do it the way I am about to show in this book, you will risk less than $100, and your probability of becoming successful is very high. And, let's face it, $100 isn't much more than you easily spend on a family dinner at a good restaurant. All you need up front is a personal computer, an inexpensive noise-canceling headset, an Internet connection, and the motivation to contact people; a skill set you will learn all about in this book. Before you get started Get yourself motivated and prepared to take action. You don't even need to quit your daytime job when you first get started. Let's proceed and identify this risk-free business opportunity. But first, let me tell you my story, tell you who I am, where I am coming from, and why you should listen to me when I say that I can help you succeed with this pretty awesome business opportunity.
作者簡介
As the founder and CEO of a software development company established in 1987, now with offices in four countries, I can confidently say that my business could have greatly benefited from a mutually beneficial relationship with a ?reputable” Contact Center company.
