The Smart Nonprofit: Staying Human-Centered In An Automated World

AI is here to stay. In fact, it will almost certainly be more widely implemented across multiple silos within numerous industries rather than scaled back or done away with. It has even made its way into the nonprofit sector, a traditionally human-centered industry. Still, in order to use AI smartly and strategically, nonprofits and the people who lead them need a good understanding of what AI is, how it operates, what could go wrong, and perhaps most importantly, how to create a balance between technology automated tasks and those done by humans.

It is critically important that organizations serving people are human-centered, meaning they elicit input from a variety of stakeholders to create a common understanding of the mission and goals of the organization. Human-centered organizations are also more interested and invested in building relationships inside and outside the organization than racing through people in transactional ways,