商品簡介
This book focuses on the organization and management of value creation to improve enterprise profits and quality of life for employers and customers. This book is a compendium of best practices built on the disciplines of concurrent engineering, total quality management, socio-technical models, and systems engineering. The theoretical framework is a composite systems model comprises of four synergistically interrelated domains of practice: Strategy, Process, Organization, and Tools/Technologies (SPOT).The scope of this book combines qualitative case studies with quantitative statistical evidence to support best practices. The composite model is a robust theoretical framework enabling the codification of best practices for value creation from numerous studies along a stream from research ideas to customer experiences not only in goods, but also service industries. Specific practices are defined and measured for strategic business units and development teams to adopt, adapt, and deploy to improve performance. Achievements target measurable performance indicators for two interrelated levels of analysis, strategic business systems and project development teams.The contents of this book focus on how general managers and leaders of teams can implement practices with associations with performance achievements based on statistical analyses and case studies implementing the composite model to improve. Readers are encouraged to use the benchmarking assessment appendices at the end of most chapters to identify gaps to close vs. best-in-class standards and engage in a Transformation Assurance Process (TAP) to do it.
