Nonprofit Work Is Killin' Me: Mitigating Chronic Stress and Vicarious Trauma in Social Service Organizations

Nonprofit community-based social services teams deliver programs and resources to communities facing the greatest symptoms of inequality in this country. We are fortunate that front-lines professionals triage high-risk situations and cultivate opportunities for generational healing. Yet their work has not been comprehensively explored in the science on workplace chronic stress and vicarious trauma (CSVT). Few know that among tested teams, 52% of individuals face work-based chronic stress and 24% experience vicarious trauma. This work starts a public and transparent conversation about nonprofit community-based social services professionals, their important work, their suffering and the need to mitigate CSVT. In order to make a change, this book contextualizes why CSVT is left primarily unmitigated and unacknowledged in community-based organizations. The science covered in this book demonstrates that the very job duties that require highly adept and empathetic skills pull the professionals closest to the stress and trauma of those who they serve. Social science research also directs attention to nonprofit sector culture and norms that perpetuate inequality internally, further creating an employment context of suffering. Shedding light on the factors that create unmitigated and unacknowledged CSVT allows for the implementation of both short-term and long-term solutions.