If You Build It, They Will Excel is written to guide and coach today's hospitality services managers on how to become effective and accomplished leaders, and how to build a great culture of excellence at their workplace. It teaches how to focus on people first; to treat them with respect, compassion, sincerity, fairness, and appreciation. It provides guidance on how to carry a leader's mindset and build great teams. It explains how to communicate effectively, and to celebrate both employees' and the organization's successes on a regular basis.
This transformation of becoming a leader will not only be beneficial on a personal level, but also extend greatly to their employees. It will make the organization better in both the short and long run. The author shares the nine most effective, practical, inspirational, and proven leadership principles he learned from working with some exceptional leaders over a long and accomplished career in the hospitality services industry. Whether you are leading a group of ten or ten thousand people, if you want to achieve the pinnacle of success for you, your people, and the organization; this book is for you. You will not only achieve both intrinsic and extrinsic objectives, but also create more leaders in your organization along the way. You will make many lives better.
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